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Display showing a thermometer

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‎12-17-2019 09:43 - last edited on ‎12-18-2019 14:53 by Fitbit Moderator

‎12-17-2019 09:43 - last edited on ‎12-18-2019 14:53 by Fitbit Moderator

Blaze synced this morning but now displays only a thermometer on a triangle icon no matter which buttons I push or if I reboot it.  It also will not sync now with either my Mac or my iPhone. 

 

Moderator edit: Subject for clarity

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‎12-18-2019 14:52

‎12-18-2019 14:52

Hello @TommyWalz, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎12-31-2019 07:02

In response to RicardoFitbit

‎12-31-2019 07:02

I do not yet have an answer for my original question and it has happened again.  The Blaze started to function normally after I dropped it (maybe a coincidence), but this morning after syncing, all I can get on the screen is an image of a thermometer superimposed on a triangle. I've rebooted it, and that still is all I get.  If it is like the last time, that means it also not recording any of my physical activity. I don't think dropping it is the right answer, so please help.

 

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