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Distance is not correct

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‎02-16-2018 14:55 - last edited on ‎05-21-2019 20:29 by Moderator Alum

‎02-16-2018 14:55 - last edited on ‎05-21-2019 20:29 by Moderator Alum

Is it normal for a Blaze to drop out whilst riding?  On a relatively short 10 km ride, the Blaze dropped out 13 times and only registered 6.8 kilomentres.  It seems that this tempremental device is not a good tool for measuring any improvement!

 

 

 

Moderator edit: subject updated for clarity 

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‎02-17-2018 09:21

‎02-17-2018 09:21

No its not normal

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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