Draining battery

[DeniseThePiece]

As of yesterday, my battery has completely drained after being fully charged. It dies within two hours. 

[Becketo]

I agree. Not a single dollar. They should just replace the watch.

--
War does not determine who is right – only who is left

[CTinCdA]

When I have enough time to spend contacting customer service I will. Thanks for your info, help and support!
All God's BEST,
CherylNum 6:24-26
Sent from my VZ Samsung Galaxy Note 

[MyBlaze762]

FitBit seems to think the 25% discount offer is good enough.  I noticed that the Black Friday and Boxing Day deals were better than 25%, so they're not even offering the best deal.  I'm moving on from FitBit and won't be back.

[CTinCdA]

I know what you mean and I'm almost at the point of throwing mine in the circular file!
All God's BEST,
CherylNum 6:24-26
Sent from my VZ Samsung Galaxy Note 

[vinnieferreira]

I dont know if i feel better or worse knowing that more people are experiencing the same problem with their FitBit blaze...

it amazes me that Fitbit is remaining so indifferent about it since clearly the isue is brought up by their updates and refuse to that responsability letting their faithful costumers down. 25% discount??? c'mon Fitbit you're better than that...

Very disappointed, moving on to Garmin

[CTinCdA]

And... they told me to contact the seller since I bought mine on eBay and they're not an authorized distributor. 
 I'm pretty disgusted. 
All God's BEST, 
CHERYL 
Num 6:24-26208.819.0161
Sent from my Verizon, Samsung Galaxy Note 8

[TMcLaughlin001]

It's April 17th and my Blaze is now doing exactly the same thing. It's not even one year old.

I'm calling Fitbit this morning. Hopefully they have a solution to this issue

[Navessa1]

Hello!

I have had the same problem with my Fitbit Blaze. Have had mine for 18 months and up until the last month a full charge has always last 4+ days. Now it can be on the charger for 3 hours and still die within an hour or 2. 

Tried the following with no resolution to the issue:

- Restarted by holding down 2 + 1 buttons

- Deactivated device, then, uninstalled and reinstalled the app

- Connected Fitbit via USB into the computer to check for firmware update

- Cleaned the charger elements

Any other suggestions? I love my Blaze and have really come to enjoy tracking my steps and sleep 😞 

V.

[CTinCdA]

I quit using mine...it finally gave up and died permanently.  I called Fitbit and I guess my buying it from eBAY was a mistake because they are not an authorized distributor.  Who knew?  It's a case of a company not standing behind their product.  But why would they?  MANY are breaking and not working.  It's a faulty and I will use something better...like an old fashioned pedometer or MAP MY WALK.  I don't need all the hullabaloo on the fitbit...even if it did work.  I would caution anybody and everybody NOT TO BUY FITBIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Bohoyogi]

I an having the same issue, but have only had mine sunce November 2017! Ugh

[AlejandraFitbit]

Hello all, thanks for participation in the Forums.

I appreciate all the feedback provided in this thread. For the ones that have contacted our support team, I would like to know if you get a solution from them regarding this? Have you checked our warranty policy? If you haven't, I recommend taking a look at it.

Keep in mind that the 25% discount can be used to purchase any Fitbit tracker (except the new units). If you are interested in checking them, you can take a look at this page.

If you need anything else, let me know. 

[Ashley0819]

I did contact support when my Alta took a crap. I got a discount for a new Fitbit and I happen to choose the blaze. That was a huge mistake. I was impressed with my first one but it seems the more advances you make on them, the worse they get. 

[illygib]

I have had my Blaze for 1.5 years.  Mine too in one day went from holding a charge for 4 to 5 days to now just a few hours.  It is not usable.  Your suggestions do not provide any help for the problem and the link to the warranty tell me Fitbit wont take responsibility for the problem.  I have not called support yet as I though I would check for a solution here first.  I will call today.  My hope is if this is due to the new update, it will be corrected very soon.  If there isn't a fix and I am forced to buy a new watch then I will move on to one from another brand.  

[MyBlaze762]

I created this post and I see six months later, people are still having the same issue.  As I mentioned previously, I did contact support and was offered 25% off another Fitbit product, as long as it was not a newly released product (at the time, the Ionic had just come out).  My issue with Fitbit comes down to a few points:

1. Fitbit's warranty is one year, and it appears they do not expect their devices to last much longer than that.  Most people having this issue are only a few months out of warranty.  I understand Fitbit has every right to refuse warranty service even 1 day out of warranty.  It just seems very odd that many people are experiencing this issue at around the same point in ownership (approximately 18 months after purchase).   

2. There is no repair option.  I would have paid a reasonable price to have the battery replaced if that option was available.  Basically Fitbit is charging $250 (Canadian) for something that must be thrown out after a 12-18 months of ownership.  I believe most people would expect a longer life out of something that costs that much.

3. Fitbit's 25% off offer feels like a slap in the face because 1. you can't buy the latest products with the coupon and 2. the Black Friday deals were better than this offer, so they're not even giving the lowest price. 

It feels like Fitbit is treating its customers like its products - disposable.

Notably, I had a Charge 2 that physically fell apart after about 13 months of ownership.  I glued it back together and used it for a few months like that before it fell apart for good and I bought the Blaze.  I also had an Aria scale that after 14 months, stopped connecting to wifi.  That's a lot of money on Fitbit products that have just stopped working shortly after the warranty expires.

I had been a loyal Fitbit customer for a few years, but I've since bought a Garmin watch and won't look back.

[CTinCdA]

The train I don't offer any solutions is I don't have any. I will NEVER buy another as I find the company to manufacture an interior product and perhaps that's the reason they offer little to no solutions when it goes sideways.  Solutions? DON'T BUY FITBIT!!!


All God's BEST, 
CHERYL 

Moderator edit: Removed personal information

[Talentive]

Add me to the growing list of very dissatisfied Blaze victims.

It was working fine, holding it's charge for 3 to 5 days when overnight (literally overnight) the battery life dropped to < 3 hours.

No firmware update or any other significant changes occurred at that time.

Of course it's now a little past 1 year.

If I was a conspiracy theorist I'd assert that Fitbit had an internal timer that after a certain period of time passes the battery life is crippled. I suspect it is just engineering incompetence though.

Applied a firmware update afterwards with no impact.

Way to go FitBit <insert sarcastic slow clap here>

[Bluedsteel]

Fitbit knows that the Blaze has an issue with batteries at the 15 month mark. This is common and all over the net. Don't accept a 25% discount and insist to speak to a supervisor. This is not acceptable for the price of these devices.  If my new Blaze does the same, it will be my last dealings with this company. 

[Richardhltn]

Mine is doing the exact same thing. Mine is even worse, after it is charged to 1/2 or better, the battery will die in a matter of 10 minutes. With a full charge my battery lasts at most 2.5 hours. This is unacceptable considering that I use it every day, and the fact that my wife and I paid good money for it....any suggestions?

[Richardhltn]

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@MyBlaze762 wrote:

I've had my Blaze for about a year and a half, and normally get 3-5 days out of a charge.  However, over last weekend, the battery life suddenly dropped so now it won't even last overnight.  The last two days, I've left it to charge all day, take it off the charger to wear it to sleep around 10:30 pm (the Blaze indicated a full battery), and by 6:00 am the battery is so dead I have to turn the tracker back on and it will only stay on for a few minutes.  I didn't change any setting before this started happening.  Turning off All day sync didn't fix it either.

The Blaze is my alarm clock so this is a big problem for me.  Any ideas?

My phone is a Sony Xperia X Performance, if that makes any difference.

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Mine is doing the exact same thing. Mine is even worse, after it is charged to 1/2 or better, the battery will die in a matter of 10 minutes. With a full charge my battery lasts at most 2.5 hours. This is unacceptable considering that I use it every day, and the fact that my wife and I paid good money for it....any suggestions?

[CTinCdA]

I threw mine away.  It's a racket and they're bilking people as they fatten up their coffers.I used mine primarily to track how far I'm walking so I'm now using an app on my cell that is TOTALLY reliable be and free.  May not be a good solution for you.  I haven't heard anybody say they got an equitable fix from Fitbit. I wouldn't buy another if it were only $50... Wouldn't put another penny to their bottom line.
All God's BEST, 
CHERYL 
Num 6:24-26208.819.0161
Sent from my Verizon, Samsung Galaxy Note 8