04-18-2016 12:30 - edited 04-18-2016 14:28
04-18-2016 12:30 - edited 04-18-2016 14:28
I've had my Blaze for a week now and for the most part it's been great. I do have one major issue: the touchscreen is VERY erratic. Sometimes when I try to scroll up/down or side to side it doesn't work at all or will only slide part way. Sometimes it will slide down a little bit then automatically slide back up. Sometimes the screen will slide up/down all on it's own. It's very hard to get it do what I want it to do, often requiring several swipes or taps to work - far, FAR worse than my iPhone or other touchscreen devices. It's also almost impossible to use when your hands are sweaty (kind of a big issue since it's a fitness tracker!!)
Not only does the screen not behave correctly but it also makes it impossible to listen to music on my iPhone because the Blaze keeps pausing/unpausing the music every few seconds/minutes.
Finally, the battery life is HORRIBLE. I charged my Blaze at 5:00 yesterday afternoon. 21 hours later and the battery is nearly dead!
Restarting the Blaze usually fixes the problem but only temporarily. I find myself having to restart my Blaze several times per day.
Do I have a bad Blaze? Any ideas how to fix this?
04-19-2016 05:33
04-19-2016 05:33
Hey there @SeattleSUP. Welcome to the Fitbit Community! 🙂
I'm sorry to hear that your Blaze is giving you such a hard time but I'm pretty sure it's just a bad unit as I've not really heard of other people having the same problem and I also use a Blaze myself and haven't faced this situation which I apologize about.
Please, feel free to take it back to the store where you purchased it for a replacement or if you purchased it through fitbit.com, feel free to get in touch with the Support Team and they will be very happy to get you back on track as soon as possible!
Hope to see you all set soon and if you need anything else, let me know and I'll be glad to help!
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04-19-2016 10:48
04-19-2016 10:48
04-19-2016 11:40
04-19-2016 11:40
5 minute chat session and Fitbit is sending me a new Blaze. So far it's a fantastic device and I like that the GPS isn't onboard (much longer life that way since my iPhone 6+ has a huge battery) I also like that it doesn't try to cram in too many functions.
04-20-2016 05:04 - edited 04-20-2016 05:04
04-20-2016 05:04 - edited 04-20-2016 05:04
Thanks for getting back @SeattleSUP 🙂
I'm glad you were able to get in touch with the Support Team and I'm eager to see you back on track soon!
Anything else you may need, let me know and I'll be glad to help!
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