Error when Changing to Zone Clock Face on Blaze 2/15 - RESOLVED

[CarlosCFitbit]

Fitbit Update 2/16/18 -- Since our engineering team confirmed this issue was resolved yesterday 2/15, we're going to close this thread from further discussion. Thanks to everyone that reported this here on the Forums. We appreciate you taking action and glad there was a speedy resolution.

See you around the boards!

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Update 2/15/18 (Part 2) -- Our engineers have reported that the issue should now be fixed. I recommend giving your Blaze a quick restart and then try changing to the Zone clock face again. Let me know how it goes!  

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Update 2/15/18 -- Thanks to all of you who have reported your experience trying to change to Zone Clock face on Blaze. I've merged all relevant threads here to keep things tidy. 

At this time, I recommend avoiding the Zone clock face until we remedy the issue. For those of you who are seeing the 'X' on your Blaze display after attempting to change to the Zone clock face, please do the following to get back to a working clock face: 

1. Restart the Blaze.
2. Put Blaze into the charging cable and plug in the charging cable.
3. Try changing to an alternative clock face

I've flagged this issue to our engineering team who will investigate. When I hear something new, I'll update you with the latest. I appreciate your patience and please update the thread if the above workaround doesn't get rid of the X on the display.   

[Misteree13]

I'm having the exact same problem.  And it's only the "zone" clock face.  I was charging it and when it finished, I took it off the charger & it had changed to the "original" face.  Anyone figured this out yet?

[Blaze-Runner]

Hi Misteree13

Not heard a peep from Fitbit, although plenty community Blaze users have been in touch confirming that they are having the same problem.

Come on Fitbit, please acknowledge the problem that so many of your supporters and users are having!!

Blaze-Runner

[Fast-Eddie]

Using Pop clock face right now, hope FitBit gets it figured out soon.

[michael.lynch]

add.me to the list mine stopped last night 

[michael.lynch]

I have tried every thing please fitbit fix zone clock I use it for when I am walking to day I could not I like the zone colors for my heart rate when I am walking 

[DebbieStewart]

I woke up this morning to the original clock face and not Zone!! I am not happy, when I tried to use Zone again like everyone else it just showed a red cross. I hope it is just a glitch and they have not got rid of Zone.

[Kpescinski]

Oh and also its not reading my heart rate that much anymore the green lights are both on and flashing but it keeps on giving me dashes

[TJBlaze]

Me too. Had the same prob today. Exactly as you say. Hopefully Fitbit will sort it out soon. 

TJ

[RivertonPaul]

Add me as another disappointed user.  With even a minor visual impairment, it is very difficult to read some of the other watchfaces, especially HR information.  It will be a shame if this does get promptly fixed.

[CarlosCFitbit]

Update 2/15/18 -- Thanks to all of you who have reported your experience trying to change to Zone Clock face on Blaze. I've merged all relevant threads here to keep things tidy. 

At this time, I recommend avoiding the Zone clock face until we remedy the issue. For those of you who are seeing the 'X' on your Blaze display after attempting to change to the Zone clock face, please do the following to get back to a working clock face: 

1. Restart the Blaze.
2. Put Blaze into the charging cable and plug in the charging cable.
3. Try changing to an alternative clock face

I've flagged this issue to our engineering team who will investigate. When I hear something new, I'll update you with the latest. I appreciate your patience and please update the thread if the above workaround doesn't get rid of the X on the display.   

[onagi20c]

hey everyone it works now

retry and see. thank God it's back

[TJBlaze]

This is now fixed on my blaze watch. Try updating yours.

TJ

[CarlosCFitbit]

Update 2/15/18 (Part 2) -- Our engineers have reported that the issue should now be fixed. I recommend giving your Blaze a quick restart and then try changing to the Zone clock face again. Let me know how it goes!  

[rwll]

Thanks for listening and I look forward to getting Zone back

[gbaca1]

Hey all, I just tried changing my clock face back to Zone and was finally successful!! Yes, finally!!

[TJBlaze]

All fine now. Many thanks for your support.

TJ Shaw

Sent from Tim's iPad

[mhaider]

I was able to change my Blaze clock face to Zone again. Thanks for getting this fixed!

[Beccaruthe]

Just restarted and it’s working now!

[szidlon]

Thank you!

[Kate47]

I have just retried to connect to Zone - and surprise it worked after being unable to do so for 24 hours.
Keep trying folks .

Sent from my iPad