Exercise Shortcuts Dissapearing

[EmersonFitbit]

Fitbit Update 3/30:

Good news! This issue should now be fixed. You can re-add your exercises in the order/availability that you want, sync your tracker, and you should be good to go!

Thanks everyone for reporting this. 

Fitbit Update 3/29: Hey everyone! 

A few users have pointed out that they're seeing their exercise shortcuts list is being emptied on-device, meaning that Blaze devices that have historically been equipped with onboard exercise shortcuts now read "No Exercises." You will also see a message on your device about having no exercise shortcuts, with instructions to visit their settings to populate the list.

Our team is aware of the issue, and are working on a fix. For now, a good workaround would be to: 

• Re-add the shortcuts in your settings. Web settings on a desktop/laptop seem to be working best for this.
• Sync your device!

We've also seen a few instances where re-pairing the tracker to your account has alleviated the issue (using these instructions). If you do go this route, please be sure to sync before doing so!

This should wrap it up! Be sure to let us know if you have any questions.

[EmersonFitbit]

Hello friends- I've merged a few different conversations into this thread. Please take a look at my lead post here. 

We'll keep everyone posted with the latest as more information comes in!

[Akhattab]

You are right once you save it on the web , it will sync to your phone and then you sync it rotor balze
I think the problem is with the app and the balze not the website

[DanO22060]

No exercise shortcuts, keep losing them in the app also.

[ADawg]

Hello. I have just obtained my Fitbit Blaze just this past weekend and I'm enjoying every single bit of it, until today. Before I was going to workout, I scrolled to the workout tab on the Fitbit and it says, "No Exercises Set up exercise shortcuts using the Fitbit website or app". So I went onto the app and found that all the default exercises are no longer there. I put the exercises on the list and synced my device. After syncing my device, the exercises are still not on my device. So I reset my device, redid the process and still no exercises in the Fitbit itself. No matter how many times I try to sync my device, nothing happens. Can someone please help me and any help would be appreciated. Thank you.

[FerdinandFitbit]

Hi there @DanO22060. Good to see you in the Forums!

Thanks for sharing this with us. Our team is aware of the issue, and are working on a fix. In the meantime, I'd recommend force quitting your app or logging out and logging back in to see if the shortcuts appear to re add them and then sync your tracker. If after doing that, they will not show up on the app, try doing it from your settings using a computer at www.fitbit.com and then make sure you sync your blaze using the charging cradle.

Hope this helps and if you need anything else, let me know. I'll be glad to help!

[AndrewPf]

The same exact thing has just started happening for me.  The Fitbit app will let me choose exercises, I'll sync, and then go back to that part of the app and they're all gone.  The Blaze itself continues to not load any exercises.

[abball]

I'm havingt the same issue - no matter what I do it won't sync the excercises over! So frustrating since it had been working fine for the past couple weeks. 

[AndrewFitbit]

@ADawg @AndrewPf @abball I've moved your posts to this thread, check out the lead post for more info!

[SunsetRunner]

mine just did it today while getting ready to go on bike ride. i tried going to setting and syncing again, but no luck!!

[Sarah7182]

My exercise shortcuts have been working for a week now but all of a sudden they are all gone and I have to reset every time I want to use. Can someone help me? It is frustrating when I want to track my exercise.

[Kblovebug]

I've attempted to reload my activities from the website and they are still not showing up on my FitBit screen.

[racertempo]

Mine dropped like everyone else, but I just re-added them and with a Sync they are back there like normal right now.

[racertempo]

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@Sarah7182 wrote:
My exercise shortcuts have been working for a week now but all of a sudden they are all gone and I have to reset every time I want to use. Can someone help me? It is frustrating when I want to track my exercise.

---

There have been some issues today with the exercice shortcuts on Fitbit's end.  Give it a little time and they should be able to save.  Mine were all deleted but they are back now after I re-added them and did a sync.

[Jplaza81]

I'm experiencing the same issue! I've done the website add and nothing. 😞

[SunsetRunner]

Mine went away too 😥

[Body_Machine]

I am experiencing the same errors. I've added the exercises and turned the watch off and back on again and it still says no exercise. Hopefully we will receive a software update soon.

[Manterp]

Same problem. Happened today. Redoing on phone does not help. They disappear from phone too. Frustrated!

[DanO22060]

I removed the device from the site and re-loaded it. That seemed to work.
BTW- it seems after you load the exercises back on the site and re-sync the tracker, that's when the app erases them. Just my observation

Sent from my iPhone

[devgig]

I am having the same problem.  After a week of flawless use, my exercises get removed just before my workout today.  I still got 63 minutes of active time, but not the full credit for my workout.  I also noticed the heart monitor kept on going in and out.  If the web sync does not fix it, it might make it back to the store...

[FerdinandFitbit]

Thanks for the feedback @DanO22060. You can take a look at this thread where any update will be given on how this is evolving.