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Exercise appears on Android App but not in PC dashboard

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‎02-01-2018 07:36

‎02-01-2018 07:36

My Blaze logs exercise correctly to my Android Fitbit App but the information does not appear in my PC dashboard.  The data was appearing about 2 weeks ago but has stopped updating.  Other information such as calories is appearing (from MyFitnessPal) but information from my Android phone does not seem to be forwarded.  This seems strange since all data must be posted to the Fitbit server before it appears in the Android App.  Any suggestions?

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‎02-02-2018 04:27

‎02-02-2018 04:27

A warm welcome to the Community @hhimberg.

 

Could you please provide me with a screenshot of your Dashboard? In the meantime, I recommend verifying that your tracker is paired. If it isn't, do the following from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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