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09-07-2017 04:40
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09-07-2017 04:40
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I am attempting to update my tracker and have successfully connected to blue tooth, wifi, and both my phone and FB blaze are charged. However I am receiving a blue tooth error domain 18
12-10-2017 17:10
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12-10-2017 17:10
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I am facing the same issue. Can someone please help!
12-12-2017 16:12
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12-12-2017 16:12
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Nothing has worked so far. Where can I go in Sydney for service

12-20-2017 02:36
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12-20-2017 02:36
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I have the newly updated app and I am still receiving the domain 18 error!
12-23-2017 13:36 - edited 12-23-2017 13:37
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12-23-2017 13:36 - edited 12-23-2017 13:37
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I am having the same issue on my Charge HR for weeks now. Stuck on update status bar. App won’t even find it. Have updated the app twice and disconnected from Bluetooth, let it die, charged it, remove it and now the app can’t even find I to add I back. Completely useless. Looks like planned obsolescence to me. Trying to make you but the Charge 2 but this sure doesn’t encourage me.

12-23-2017 15:05
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12-23-2017 15:05
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Alex Hayes

12-25-2017 17:49
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12-25-2017 17:49
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Tried unsuccessfully several times over the last week, and it just occurred to me to google error message, read the replies, and Wow, tried what was suggested and it worked. Have been without my Fitbit for a week now, and have felt completely lost. So glad to have my friend back on my wrist and track my movements. Thanks!!!

12-26-2017 14:52 - edited 12-26-2017 14:53
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12-26-2017 14:52 - edited 12-26-2017 14:53
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I am not getting anywhere..
My Fitbit Charge HR was charged to medium and updating, but suddenly froze.
I can't reset it, the app (on my iPhone 6) is updated, but nothing has helped.
Can you tell me, what it was, that made it work, for you Money20591??

12-26-2017 15:11
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12-26-2017 15:11
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Sent from my iPad

12-27-2017 15:53
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12-27-2017 15:53
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I have noticed a lot of posts on the update bar frozen and domain error 18
I had this issue and performed the following with a iPhone and HR
1. Turned off Bluetooth on the iPhone
2. Started the Fitbit app and update process
3. Fitbit app complained that Bluetooth was turned off and ask to turn on bluetooth in settings on the iPhone
4. From within the Fitbit app I clicked the window to turn on the bluetooth in settings on the iPhone
5. Once the Fitbit app was used to turn on the bluetooth, the Fitbit discovered the HR, connected via bluetooth and completed the update process.
The issue seems to be the communications of the Fitbit app and bluetooth on the iPhone. Turning the bluetooth on and off did not help until it was done from within the Fitbit app.

12-27-2017 18:55
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12-27-2017 18:55
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Levon Monroe
lmonroe8@verizon.net

12-27-2017 21:40
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12-27-2017 21:40
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Tried all that lovely Bluetooth on/off in app/out of app crap and still no good. It thought about working at one point but nope.

01-09-2018 09:06
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01-09-2018 09:06
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Had exactly the same problem updating from my iPhone. Tried Bluetooth and nothing. Updated the Fitbit app and the iPhone, but still the error message and still a Fitbit stuck mid update. Really frustrating. But as soon as I updated from my iPad it worked in around one minute. Try downloading the app on another device, log in and update. Worked a treat for me and hopefully you too.

02-11-2018 09:02
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SunsetRunner
02-11-2018 09:02
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You have to connect your WiFi to hotspot or internet then it will work.

12-19-2022 19:08
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12-19-2022 19:08
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Why don’t you answer the question ?

12-20-2022 09:29
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12-20-2022 09:29
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@Wagner295 this being your first post. Can you give us an idea of the issue?
If you are asking for support to answer, then contact support.


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