FedEx lost package

[Hoboggs]

My newly purchased Fitbit Blaze is lost somewhere in the FedEx shipping system. Does anyone know how long these things happen and how long I should wait until I contact someone? Does anyone knowwith if Fitbit acts responsibly in the end to insure customers actually recieve their product?  This will be my fourth Fitbit and Fitbit has always been responsible in the past... but I hear some others users in know have not had such good luck.

[Rich_Laue]

Hello @Hoboggs im not s7re how you kniw it is lost, but youll need to contact.fitbit.com  and have them request a trace put on the package.

[Hoboggs]

Thank you for the fast reply.  I have been looking at the FedEx tracking and the package left Indianapolis and then seems to disappear.  The "expected" delivery date has past and FedEx changed the date to "Pending" and "No scheduled delivery date available at this time".  I don't usually use FedEx so I don't know what to expect. 

[WendyB · Accepted solution]

Yes @Hoboggs Please contact Fitbit as @Rich_Laue stated. The Sender is the only one who can trace a lost package and enter a claim if it is lost.

Things like this happen especially at this time of year. I had a delayed package that kept going from Sacramento to Reno for 2 days. Took forever but it finally made a proper landing

[Fran19]

Same here: my fitbit left Indianapolis and tracking stopped updating. No updates for a week now.

[Hoboggs]

I am going to contact Fitbit Monday and see what they say.  (844) 434-8248 is the sales department.

[Fran19]

Just to save you some time:  i just finished speaking with "Alex L" at Fitbit support about my lost package. He would not initiate a trace for me or contact Fedex.  He told me to call Fedex.  I called Fedex 1-800 gofedex & they said that the department I need isn't open till Monday.

[Hoboggs]

Thank you. I was thinking about calling today but now I know to wait. 

[Hoboggs]

I just saw movement on the FedEx tracking site. 5:44pm - it is now in the geographical vacinity.  There is hope!

[Fran19]

Congratulations!  I called FexEx again & was told my package was on the way.  Don't know why it was delayed.  Then my tracking info updated too & my package is in Texas now (hurrah!).   Cautious optimism here.  

[Hoboggs]

Thank you for encouraging patience.  It paid off.