Feedback about bands

[StandAndBeTrue]

I dont have a Surge (I have a Blaze, which has its own problems, believe me) but my boss, a co-worker, and a friend of mine all had this problem too. Clearly it's a design flaw. 

Moderator edit: Clarified subject

[YojanaFitbit]

Hi @StandAndBeTrue! Thanks for taking a break from stepping to share your Fitbit experience. 

I've requested to our Support team to create a case on your behalf. You should soon receive an email from Customer Support at the email you used to register with the Community forums. Feel free to tell your boss and co-worker to get in touch with Fitbit or left their comments here, so we can help them with this issue. 

By the way I've moved your post to the Fitbit Blaze board, so other user can benefit from your inquiry.

Let me know if you need anything else! 

[StandAndBeTrue]

I'm not sure why you did that, as we are discussing a design flaw in the Surge, and as I've already said, I do not own a Surge.

My issues with the Blaze have nothing to do with the band - my issues are purely software related, and a quick glance at the Blaze board shows that a number of users have the same issues.

My boss, co-worker, and friend have all already contacted Fitbit support regarding their band issues, and the best all three of them got was an offer for 25% off another Surge, which satisfied no one.

I appreciate your offer to help, but I think there are a lot of other users who have more pressing and significant issues than mine. 

[YojanaFitbit]

Hi @StandAndBeTrue! Sorry about the confusion! I appreciate your time to clarify the issue you're having with your Blaze. I've mentioned our Team this information, but feel free to reply back if you have questions about the software issue that you're currently having with it. 

Thank you for the thorough feedback in regards to Fitbit products. Your comments are important for us!

I'll be around in case you need anything else!