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Feedback and review on Fitbit blaze/Fitbit CS

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‎07-27-2017 07:30 - edited ‎07-27-2017 07:37

‎07-27-2017 07:30 - edited ‎07-27-2017 07:37

I purchase my first Fitbit blaze in February 2017. Up until this point it has been broken and damaged from a past weekend fall. (July 2017)

 

I tried to contact fitbit customer service and the best answer was "their warranty doesn't cover shattered glass and 25% off on next purchase." 

 

My Fitbit is completely not functional due some internal function broken and shattered glass. It no longer turns on or syncs. 

 

My overall experience, the Fitbit blaze isn't durable. It was lovely to wear and kept track of my fitness goals. Also, the battery drains pretty fast. You'll have to charge it every 3-4 days. But, I don't know if I'm willing to spend another $150 on a new Fitbit blaze. I completely understand it's my fault but Fitbit doesn't have any team that can repair the damages that I'm willing to pay for. 

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‎07-28-2017 04:33

‎07-28-2017 04:33

A warm welcome to the Community @Dnguyenfit. I appreciated the feedback provided, as you know all suggestions are welcome. About the 25% discount, if you haven't take a look at our warranty policy, I recommend doing it. Also, keep in mind that you can use that discount to purchase any of our Fitbit trackers. If you want, you can check this page where you will be able to compare all the Fitbit trackers.

 

See you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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