Fit Blaze-Stuck in setup mode and requesting Update!

[RedeemedOne]

Purchased the Fit Blaze at 9:00pm...it is now 2:20 am and a product I paid 200.00 for is not working out of the box. Who wants to spend that kind of money and be unable to use a product? Service call to Fitbit was no assistance. I tried to explain that it wouldn't do necessary update because it reported battery too low. Then it would not charge only stick on the set up screen. They just kept advising to charge WHEN I REPEASTEDLY SAID THAT IT WAS NOT CHARGING. After so many posts with this same issue for months, I am wondering is this a consumer issue that needs to be reported.

[SunsetRunner]

Hi

Did you contact them from the official contact page?

http://contact.fitbit.com

Feel free to check out the Fitbit Help Article(s):

URL: Click to go to the Fitbit Help Article 'My tracker's battery isn't charging'

Why can't I update my tracker?

http://help.fitbit.com/articles/en_US/Help_article/2047

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Hope it helps

[Rich_Laue]

When the display shows the setup screen, there will be no indication of it charging.. Put it into its charger for 30 - 60 minutes, then try the update again. It will either work or give aow battery warning.. You can also leave it in the charger during setup.. Or if you have a pc you can set it up by plugging the charger into a USB port, place the blaze in it, then set it up through the computer. 

[RedeemedOne]

Thanks. It has sat on the charger well over 4 hours. It is not charging. Probably going to return it.

[RedeemedOne]

Thanks. I have run through all of these options and my contact was from the official contact number. To no avail. I contniue to get the same screen even after attempting a restart. No charge is taking place. regardless of USB port. I will likely have to return this product. Disappointing...

[Rich_Laue]

It's not going to change from the setup screen until the blaze is updated, it all ready is setup to your account.
When you go back to the app and restart the update, does it still say the battery is low? The blaze will not tell you this.

[RedeemedOne]

Thanks for the input. Was able to get the update after calling support and
connecting to the computer.
All up and running👍

[AmandaLee888888]

I just received mine and am having similar issues. Did you get yours resolved? My screen is stuck on "fitbit.com/setup" for hrs now.. I agree.. pushing 300 bucks and not working properly nor promptly 

[AZ91]

I am really frustrated with this product. I am in the same situation and I've tried using computer to update but the website tells me to get the app, which effectively puts me in the same circle of waiting for it to charge (to no avail) and getting the error message every time. Setting up the MS Band 2 was absolutely a breeze. As a new customer, I am so disappointed. 

[RedeemedOne]

It finally resolved when I synced it with the computer while having the
sync to my phone turned off.

Hope it helps.

[Rich_Laue]

@RedeemedOne this is a limitation of Bluetooth, a client, your tracker, may only connect to one server at a time. Being connected to the phone will keep the computer from connecting, as you found out breaking the phone connection is the fix. 

@AZ91 that's true, the web browser is not able to communicate with a tracker, you may use the Fitbit win 10 app or the Fitbit connect with the computer. Go to the address shown on the tracker, this page will send you to the correct software for the computer you have. 

@AmandaLee888888 please give us some information, there are several steps involved in the setup at which step does it fail. 

Are you using the Fitbit software on what device? Your not using the devices Bluetooth settings. Http://help.fitbit.com/?q=setup

[Kelly_Wall]

How did you get your screen to stop saying, set up. My app is all set up on the computer and phone. I didn't realize so many were having this problem! 

[Kelly_Wall]

Mine doesn't say to update but won't get off the set up screen. So frustrating when I've spent so much on this device! 

[RedeemedOne]

Disconnected Bluetooth from phone and connected to computer's Bluetooth
only. It began working after that.

[RedeemedOne]

Disconnected Bluetooth from phone and connected to computer's Bluetooth
only. It began working after that. I believe it can't manage both
connections during setup.

[Kelly_Wall]

That seems so weird. I have no idea how I'd get mine working properly. This is so frustrating! Anyone else have any hints or ideas?

[Rich_Laue]

@Kelly_Wall or anybody else. 

Make sure you are using the Fitbit software to setup the tracker?

If it is not working, please don't say it doesn't work without telling us what device and OS your using to set it up. Also please let us know at what step it fails at? 

[Kelly_Wall]

The fitbit software was downloaded onto my mac last night. I have the Fit Blaze that came in the mail yesterday. My phone is an android that also has the the fitbit app downloaded. This is my 3rd fitbit, with each time being an upgrade. All I can get my fitbit to show is "fitbit.com/set up". When I go to the app via computer or phone it appears everything is all synced. With my other two fit bits the set up/ activation process was so simple. It looks like I'm not the only one that's had this issue. I'd just really like to get this up and running as I'm not super tech savy but trying my best! Any help getting this figured out is appreciated! 

[AmandaLee888888]

I finally solved my problem which was the same as yours..my screen was stuck on set up..I had to add fitbit blaze again on the app and it finally worked properly