FitBit Blaze Heart Rate Monitor not working

[Sakhmet]

My heart Rate monitor simply stopped working, I cleaned it and changed it to the other arm, still no results...

[Batboy]

My Fitbit blaze heart rate isint working and I’ve checked the app and reset my Fitbit how can I fix it

[Chidder]

Hi there Batboy.
On 2 occasions now, I have dealt with a very similar issue as you are
experiencing. On both occasions I have reset my Blaze as follows, and on
both occasions it did the trick for me.
I press the single button on the left hand side of the watch, and bottom
button of the 2 on the right hand side of the watch instantaneously, and
hold both buttons for around 10 seconds. It did the trick for me.
Hopefully it will do the same for you.

PS: I continue to wear the Blaze whilst going through the reset process.

Best wishes

"Chidder"

[Mack23]

Good luck with that.

Sent from my iPhone

[LiliyaFitbit]

@Batboy welcome to the Community! It's nice to see you around @Chidder and @Mack23 ! 

@Batboy thank you for your efforts to resolve the heart rate issue on your Blaze. Please confirm if you tried the same steps provided by @Chidder ? You can find complete troubleshooting instructions in this help article: Why don't I see my heart rate on my Fitbit device?

@Chidder and @Mack23 thank you for the input and your helpful tips!

Keep me posted on the outcome!

[Jen156]

THANK YOU!!! It worked 🙂

[Chidder]

Hi there Jen156 (jogger).
Very good news.

Chidder

[LiliyaFitbit]

A warm welcome to the Community @Jen156! It's nice to see you around @Chidder! 

@Jen156 I am glad to hear you were able to resolve the issue by following the troubleshooting steps provided previously! 

@Chidder I appreciate your participation in the Forums! 

If you haven't done so already, I also invite you to participate in our discussion's forum, there are many interesting topics about Fitness and Wellness.

Keep on visiting the forums! 

[Morganritt]

My HR and therefore sleep tracking haven’t been working for the past two days. The green lights have been flashing still.

I’ve reset my Blaze several times and also shut it down completely, but HR is still not syncing. Is there anything else to try? 

[Chidder]

Hi there.
Try leaving the firbit on your wrist, press the single button and the
bottom of the 2 together, hold for around 8- 10 seconds and see what
happens. Has worked for Me on a few occasions!
Good luck.

Chidder

[Morganritt]

Thanks for the suggestion but unfortunately I’ve tried this several times and it is still not working!

[Chidder]

Hi Morganritt.
Really not sure where to go after that.
As suggested, the process worked for me on several occasions, but not an
absolute definite process for all.
Just a thought, have you allowed the battery to run out of charge
completely?
Recharge to 100%, then go through the reset process if the watch is still
not working.
It may or may not help, but worth a go.

Sorry I cannot help any further.

Chidder

[LiliyaFitbit]

@Morganritt welcome to the Community! It's great to see you around @Chidder !

@Morganritt thank you for joining the conversation and sharing your experience. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Chidder thanks so much for sharing your helpful tips! I really appreciate your time and efforts. 

I'll be around if you need further assistance.

[Yumwls]

not to sure  what fixed it but i did everything that was in here and all of a sudden the lights came back on and heart rate started showing again. Thanks 

[Chidder]

So glad I could help you.

Chidder

[LiliyaFitbit]

Welcome to the forums @Yumwls! It's nice to see you around @Chidder.

@Yumwls I am glad to hear you're able to resolve the issue with your heart rate monitor by following the steps provided previously. I hope you continue enjoying the Fitbit experience without any issues. 

@Chidder thank you for your support. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Looking forward to seeing you around the forums!

[dusty306]

I have the same issue, I've restarted both the device and the app. The green hr readers are flashing but the actual hr won't show on the Blaze or on my app. 

[dusty306]

Does the fitbit blaze stop reading HR when the battery is low? 

[Riddler269]

Try deleting the app and then reinstalling it and then sync your Blaze to your phone.

Sent from Yahoo Mail on Android

[Chidder]

Jogger. Have you used the reset process. Press the single button along with
the bottom button, on the side with the 2 buttons and hold for aprox 10
seconds. This has helped me on several occasions.

Good luck.

CHIDDER

[Chidder]

Not necessarily Jogger. Try the reset process as explained in my previous
reply.

Chidder