12-13-2017 10:19 - edited 12-13-2017 10:20
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-13-2017 10:19 - edited 12-13-2017 10:20
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
My FitBit was plugged in from midnight to noon. I chose this time frame because I wanted to see if it tracked stuff while not being on my body and it DID. Now I’m trying to reset the and pressing all 3 buttoned isn’t working. It tracked that I burned 878 calories and walked 25 steps. It was sitting on my bathroom counter THE entire time. I chose midnight ON PURPOSE.
Answered! Go to the Best Answer.

Accepted Solutions
12-14-2017
08:28
- last edited on
03-31-2025
10:43
by
MarreFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



12-14-2017
08:28
- last edited on
03-31-2025
10:43
by
MarreFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi there @MHabks. Great to see you in the Community Forums! 🙂
Let me give you a hand with this. Your tracker shouldn't record anything while not being worn other than calories burned. It will track calories burned because your body does burn calories even when you're sleeping. This is for your vital body functions as your lungs breathing, your heart beating, etc.
Now, for the steps, this is a little strange. On the bathroom counter, do you have by any chance anything that would vibrate? Vibrations often make trackers record false steps, for example when they're placed near fan stations or similar. If this was not the case, try to restart your tracker to prevent this from happening in the future.
You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. Let me know if you continue to experience this issues.
Help others by giving votes and marking helpful solutions as Accepted

12-14-2017
08:28
- last edited on
03-31-2025
10:43
by
MarreFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



12-14-2017
08:28
- last edited on
03-31-2025
10:43
by
MarreFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi there @MHabks. Great to see you in the Community Forums! 🙂
Let me give you a hand with this. Your tracker shouldn't record anything while not being worn other than calories burned. It will track calories burned because your body does burn calories even when you're sleeping. This is for your vital body functions as your lungs breathing, your heart beating, etc.
Now, for the steps, this is a little strange. On the bathroom counter, do you have by any chance anything that would vibrate? Vibrations often make trackers record false steps, for example when they're placed near fan stations or similar. If this was not the case, try to restart your tracker to prevent this from happening in the future.
You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. Let me know if you continue to experience this issues.
Help others by giving votes and marking helpful solutions as Accepted

12-14-2017 09:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 09:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
In regards to the steps and the bathroom counter, I do not keep anything plugged in the bathroom like a hair dryer or curling iron. I charge my phone in my bedroom. I don’t have a fan on in the bathroom either, so the vibration question was good but doesn’t answer my dilemma.
The way that I read he instructions to reset were that I needed to press all three buttons, which I did about 8 times but if that was wrong, I can see why it didn’t work. The next time I need to charge the battery, I will do the same thing, wait until midnight and try this again.

12-14-2017
09:46
- last edited on
03-31-2025
10:43
by
MarreFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



12-14-2017
09:46
- last edited on
03-31-2025
10:43
by
MarreFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Thanks for getting back @MHabks. You're right. 800 calories seem a little high. Try restarting it and try also leaving it somewhere else just to see if it makes any difference and see if it continues to record any steps.
Keep in mind that if right at midnight, you take it to the place you'll leave it for the night, those steps will be counted and also the steps when you pick it up in the morning, so just keep an eye on that.
Let me know how it goes!
Help others by giving votes and marking helpful solutions as Accepted

12-14-2017 10:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


12-14-2017 10:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Restarting is just pressing the left and lower right buttons.
Have you by any chance enabled mobile revs on your phone?
As for the BMR calories, these are the basic calories burnt to keep the body alive and gets counted without looking at the heart rate.

