help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FitBit Blaze not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-06-2018 11:52 - last edited on ‎03-07-2018 10:15 by Moderator Alum

‎03-06-2018 11:52 - last edited on ‎03-07-2018 10:15 by Moderator Alum

My fitbit blaze died, I tried restarting it numerous times and nothing.  I have been dealing with the warranty people and they won't do anything because their records show that I sync'd it in May 2016 (my parents gave it to me for Christmas 2017, somehow the fitbit gods knew my parents would buy it for me in 2017 so they sync'd it in 2016)  Anyways in May of 2016 I owned a Charge.  I asked for the documentation showing my device history, they told me that for security reasons they cannot provide it to me, which is incorrect, it is my account and under legislation I am entitled to see it (they blew me off)  I was looking at upgrading to something water resistant, guess I will have to go see Apple.

Best Answer
0 Votes
1 REPLY 1

‎03-07-2018 10:15 - last edited on ‎03-28-2025 06:55 by Fitbit Moderator

‎03-07-2018 10:15 - last edited on ‎03-28-2025 06:55 by Fitbit Moderator

Hi there @Mama_Gibs. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry about what you've been through 😕 I was checking with our Support Team and it seems they've already followed up on this with you.

If you need anything else, please let me know. I'll be happy to help you out!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes