04-25-2020 15:24
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04-25-2020 15:24
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Ya'll I need help! I have had my blaze for a few months now. I had lost the charger and it had died and I finally was able to get a new charger and get it all charged up today. When I went into my Fitbit app it wouldn't sync so I logged out and back in, and it still wouldn't sync so I deleted the blaze from my fitbit app and now it won't Set it up at all. I have tried turning on and off the bluetooth, restarting my blaze and phone, shutting down the blaze, connecting and disconnecting the bluetooth some more, and now even though I have a full battery and it is on when I go to set it up it doesn't recognize that it is on and it tells me to make sure the balze is on. I need help and am getting very frustrated!!!! Thanks in advance for any and all help!

04-28-2020 06:39
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04-28-2020 06:39
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I'm having the exact same issue. Hoping someone has an answer.

04-30-2020 08:17
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04-30-2020 08:17
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Did you remove the Blaze from the phone? You say you removed it from your fotbot account, but weenie removed from the Bluetooth?
So would telling Fitbit that I do not want to use the Fitbit fix a problem when the Fitbit app can not sync with tracker.? M
Your asking about a phone problem with no mention of the phone type.
https://help.fitbit.com/?q=setup

04-30-2020 08:59
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04-30-2020 08:59
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Yes I have tried everything under the sun. My phone is a Samsung Galaxy S8+. I even reached out to the support team and all they did was offer me a discount to buy a new one.

