help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze Bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2016 12:05

‎07-20-2016 12:05

I had recently got a Fitbit Blaze, before my purchase I checked to see if it was compatible with my Samsung Galaxy Core Prime. My phone was not on Fitbits list of  devices so i figured it worked. When I tryed syncing it to my phone it wouldn't sync. Has anyone else had this problem? If so how can it be solved.

Best Answer
0 Votes
2 REPLIES 2

‎07-20-2016 12:11

‎07-20-2016 12:11

Unfortunately, the fitbit list of devices at www.fitbit.com/devices shows those devices that do work. As yours it not on that list you may have a problem.

Best Answer

‎07-21-2016 04:46

‎07-21-2016 04:46

Welcome to the Forums @JakerTheSnake and @SteveH thanks for stopping by and the information. As mentioned, Samsung Galaxy Core Prime is not a compatible phone and that's why your tracker is not connecting with it. Our team is hard working in testing the compatibility of several phones, I recommend in the meantime, sync your tracker with your computer or compatible device. Also, you can keep an eye on our list of compatible mobile devices for any update. 

 

See you around! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes