For computers with no Bluetooth - Call Customer Service for a Dongle

[mommypj]

Just some FYI for anyone who is trying to figure out how to setup the Blaze on an older laptop with no bluetooth capabilities. I just got mine this morning and found that the Fitbit Connect software just hangs at 'connect a dongle' which I don't have because it didn't come with one. I called Customer Service:

Per customer service, the cable that came with the Blaze was intended to be a charging AND syncing cable, thus negating the need for the dongle. However, the Fitbit Connect software is not allowing it. Customer service will ship you a dongle to remedy this until they get the glitch resolved. The number is (877) 623-4997 and they are very helpful.

[Rich_Laue]

If your outside the USA going to contact.fitbit.com will give you your closest number, an option for voice over web, email and twitter.

[Andhanni]

I encountered this issue when I got my Fitbit Blaze... After working with Customer Support they did what you stated and ordered me at no cost a Dongle... The only problem is they are on back order and it appears it could be 6 to 8 weeks until they are shipped.

In my case my wife owns a Fitbit ChargeHR and thus had a dongle for her computer.  I was able to borrow the dongle and get the software installed and then do the update today.  But I am hoping that they will update the installation setup software in the next release.

[AngelaMa]

Hello @mommypj, @Andhanni and @Rich_Laue! It's great to have you here 🙂 @mommypj thanks for sharing your experience, Fitbit customer service rocks! @Rich_Laue you are right it will be better to click here to get the closest number to your location. @Andhanni I'm glad to hear you where able to set up your Blaze using your wife's Dongle. 

Thanks for stopping by! 🙂 

[mereterosenberg]

It is simply not ok and so not thought through.

I live in Denmark, and it will take ages for us to get it, and I cant call 0800 numbers. So what do we do. Lot of hazzle and so not ok.

[mereterosenberg]

you are a very patient bunch. I find it appalling.

[Rich_Laue]

@mereterosenberg as pointed out above, the contact page gives contact info based on the users registered location.. Their also is a live chat over Internet option, no phone needed. 

[AngelaMa]

Hello @mereterosenberg it's great to have you here! As @Rich_Laue mentioned you can contact our support team via email or live chat and they will be glad to assist you. 

Also as an alternative you can try to set up your Blaze with a compatible mobile device and continue syncing with your computer once you receive your Dongle. 

Let me know how it goes! 🙂