Fitbit Blaze Given Up...

[Nick776]

Hi guys, I've had a Blaze for about 2 1/2 yrs now and it stopped recording HR properly about 6mths ago (only records intermittently), and has now given up altogether and won't hold a charge either.  Is this the sort of lifetime to expect from the product?  Loathed to fork out the same sort of money again if I'm going to have to replace every couple of years?!?

Thanks for any advice.  Nick.

[WendyB]

Welcome to the forums!

Rechargeable batteries do have a life span. A lithium rechargeable battery, such as in the Fitbits have a average life span of 2-3 years from when it was manufactured. In addition, during that time it can be recharged hundreds of times. But with each discharge/recharge cycle it losses a small (very small) fraction of its charging capacity.

You can try these steps and see if it helps

Please clean the contacts

Then Do a Restart

If it doesn't help contact support and see what they can do for you

[Nick776]

Many thanks WendyB.

Have cleaned the contacts and restarted as described in the guidance, will charge overnight and see if anything's different in the morning, fingers crossed!!

What's the best way to go about contacting support if I need to?

Many thanks again for your response, it's much appreciated!!

Kind regards, Nick Murray

Sent from my mobile device

[WendyB]

Use the Help link at the top of the forum. If you have the chat option it's the fastest

[Woz2000]

2-3 years lifespan for a Li-polymer battery is on the low side and should be expected only on cheap products.

Paying premium prices that Fitbit charges should get you a high quality Li-polymer battery that should last 5+ years.  Mine is on the way out after 2 years.  No more fitbits for me.