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Fitbit Blaze Heart Rate Monitor Not Reading

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‎09-10-2017 13:01

‎09-10-2017 13:01

My heart rate monitor is not reading, it is stuck at 66 resting beat. I have tried restarting the fitbit, shutting it down, turning the heart rate monitor on instead of on auto, re-syncing it all, and both green lights on are on. Please help.

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‎09-11-2017 06:30

‎09-11-2017 06:30

A warm welcome to the Community @JMYD! Thanks for the troubleshooting that you've done. Resting heart rate shouldn't change that much as the average resting heart rate is 60-80 beats per minute, according to the American Heart Association website.

 

I would like you to double check your heart rate information throughout the day to see if it's changing. When you've been sitting for a while and then start walking or doing exercise, the live heart rate should change, please continue checking this. 

 

You can learn more about it hear rate information you're getting, by checking What should I know about my heart rate data?. 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-11-2017 06:42

In response to SilviaFitbit

‎09-11-2017 06:42

I contacted Fitbit and they are sending me a new one as it is not working. Thanks for the reply

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‎09-14-2017 15:20

In response to JMYD

‎09-14-2017 15:20

I'm glad to hear that Customer Support is sending you a new replacement @JMYD! You may want to check the Discussions Board and get tips in get moving, eat well, manage weight. 

 

Hope I can continue seeing you around. 🙂 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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