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Fitbit Blaze Not Setting Up

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‎11-16-2017 14:33

‎11-16-2017 14:33

Hello!  I purchased and rec'd my Fitbit Blaze today around 2:30 p.m.  I charged it based on some reviews I received for approximately three hours.  I understand that I would not see any type of indicator light stating that it was charging or when it was completely charged.  So I started the setup on my computer and the tracker was found but I eventually get an error message that says "Could Not Complete your Fitbit Blaze Update."  I tried a couple of times to no avail. 

 

Please advise any next steps I should attempt.  Thanks much.

 

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‎11-17-2017 06:51

‎11-17-2017 06:51

A warm welcome to the Community @pamelaw03, thanks for troubleshooting this by yourself.

 

I would like to know if you keep having issues updating your tracker? If you do, I recommend restarting it. After this procedure, take a look at this post and follow the instructions provided there to update your Blaze.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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