Fitbit Blaze Won't Charge Properly During Setup

[I.B.]

I just got my Fitbit Blaze yesterday, I was having trouble because the Fitbit app repeatedly said that the Fitbit blaze battery was low, even though I had let the Fitbit blaze charge overnight. I tried using a USB wall charger and my computer, but I was not successful. This is the second time in a row this has happened to me. I recently bought a Fitbit surge and the same problem occurred. I am very disappointed with my product and would like to know if there is a problem with my Fitbit, or if I'm doing something wrong.

[I.B.]

I forgot to mention that my Fitbit Blaze is still on the setup screen, and gives no indication of it charging no matter what I do.

[GregJaxFL]

Are you sure it is actually charging?  Tried different charger blocks? 

When you do hook it up to the charger, do you see a battery icon on the screen?

If you are not seeing the battery icon then it is not charging.  Could be the cable that came with the unit is bad but this is your second device that you say does not charge so I have to think it is the power supply.

[Rich_Laue · Accepted solution]

Since the display still has the www.fitbit.com/setup message, then you will not see any charging indicator.

To tell if it is charging you need to do the setup of the tracker. The app will tell you if the battery is to low to continue. 

Once it has been setup the charging indicator will be seen

[I.B.]

Thank you for the help, although before you solved this question, I got the Fitbit Blaze setup, I really do appreciate your help!

I am having A LOT of fun with my Fitbit Blaze now 😄

[Nikkibee28]

hi,

I am having the same issue.

Even though it doesn't show it's charging when the setup screen is on is it still charging?

[Rich_Laue]

Of course, see my post above for a complete description of how t9 iniw that the tracker is charging. 

[Nikkibee28]

thank you.

I'm impatient and want it to charge straight away!

[Rich_Laue]

Im even more impatient, having setup at least 20 Fitbits, here are the steps i do:

Put tracker into charger

Plug charger into power

Open the app up

While charging do the setup, the app sees that it is connected to the charger and doesnt complain about the battery level.

Once the battery shows full its ready to rock and roll and is placed on the wrist.

[Clipqueen]

Thank you very much for your instructions.  They were more helpful than the site.  It's now charging.

[hayleyflatty]

But it won't let you proceed with the set up if the battery is low? So I'm stuck with a fitbit that won't charge OR setup???

[mrsgsmith]

I am having the same issues, and this is my 2nd fit bit blaze.... the first one had the exact same problem...

[Rich_Laue]

And what problem is that @mrsgsmith you don't mention what it is. 

Did you feel the vibration when plugging the tracker on, are you using a wall charger? 

[Loneytwinmom]

I bought my fitbit blaze yesterday, put it on the charge and pluggedvit to my computer... it charged at least 5 hours and it the setup display won' even turn on now.  The only time the display is on is when it is on charge and it shows the fitbit setup site. 

Please help. 

[AlejandraFitbit]

Hey there @Loneytwinmom, welcome to the Community.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues with your tracker's display? If you do, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

[Loneytwinmom]

I did try that   the screen wouldn't turn on at all  the screen would Be in during charge but when I paired it with my phone it showed battery empty   I ended up takin it back and exchanging it for a new one and it works perfectly :)@alejandraFitBit

[apdalan]

Hi I have just bought a blaze and am having issues, fresh out the box the battery is too low to set up and in order to charge it I need to update / set it up first... 

please can you advise  how I fix it? I’ve read the many replies on this and other threads and have tried the suggested solutions to no avail. Please can you assist ?

thanks 

[Rich_Laue]

You don't need to set it up or update to be able to charge it @apdalan.

When you turn the Charge 2 on, do you see a screen that says http://www.fitbit.com/setup ?

If so, if I remember the only notification that you will get is s alight vibration when plugging in and another slight vibration if the charging stops.

Normally I plug the tracker in, feel this vibration, open the app and start setting it up. As long as the tracker's battery is above 30% the app seems to let me set it up.

Once setup the app will then prompt to update the tracker.