Fitbit Blaze availability

[grayskies]

Since it's clear that Fitbit intent is to abandon it's Blaze users (ie pretending they don't exist and rolling out the Versa as it's replacement while simultaneously providing little to no software updates to the Blaze).

I was just wondering if it is Fitbit's intent to let it's abandoned Blazer users/customers replace their now phased out product at no cost and/or a substantial discount to current Blaze owners. Given they do fundamentally the same things (literally the only difference is you can swim with the Versa, it has 'apps' and you can send generic text replies) this makes sense for the current owners of the abandoned Blaze.

I would like to here from an actual Fitbit administrator is possible. Thanks.

Moderator edit: subject for clarity

[Cefraser]

I too would like to know the answer 🤨

[Avonlea3]

Excellent question. I am getting more and more frustrated with my Blaze, and am hoping for a solution other than having them just send me a new one which ends up having the same problems. 

[HyperNinjaZX]

Yes! I got mine just last year, and now Fitbit won't do anything for us forgotten Blaze users.

BTW the administrator won't reply because they don't want this post bumped to the top.

[JudithMarie]

I have been having nothing but issues with mine. I got it on Black Friday and the first issue was with the sleep stages in January. Then after the update in February, it's only been basic info. They have acknowledged there's a problem but won't do anything. Now the heartrate isn't working. I now have an expensive basic watch. I would have been better off buying a cheap $10 one from a gas station.

[moscheckie]

I completely agree with you. I have been having issues with mine since I got it as it won't connect to the bluetooth on my phone making it completely useless for notifications. I have talked with fitbit customer service on the phone, live chat, and via email multiple times and still nothing. I sent them another email last week and they keep responding with "Thank you for getting back to us. We're sorry for the time that is taking and we're still working harder to resolve it as quickly as possible.Thank you for your patience and understanding." This is extremely frustrating as I can't use the features I paid for. I am hoping to try the Versa to see if I have better luck.

[Avonlea3]

I think that’s what they’re hoping for, that we’ll give up and just buy the Versa. But I can’t see myself doing that; how can I trust that they won’t abandon the Versa users as well?

[moscheckie]

That's true. I went out and bought the versa, and knock on wood, I haven't had any issues yet. I set it up and it automatically synched to my phone via bluetooth.  I plan on returning my blaze.

[Cefraser]

Grayskies, has there been a reply to your question ?   I am wanting to replace mine too....

[paularae]

I love my Blaze but am also getting the hint that we will be lost with no upgrades or communication. I don't want my Blaze to do more than I can handle: apps etc

[moscheckie]

I love it! So much better than my blaze because it actually works!!

Get Outlook for Android

[Clodi]

I feel let down, I love my Blaze and loved Fitbit but they don't seem to give a **ahem**

[5arahr]

I just had my blaze replaced less than a month ago... When I had the option to get a new device at 50% off or just get another blaze, the versa was not an option in the 50% off. So, I'm pretty sure the only way blaze users will be able to get a versa is if we purchase it in full.

[angellady0206]

How did you get your Blaze replaced? Mine keeps tracking less and less items. 

Thanks.

[5arahr]

I contacted customer support. I was still within my warranty at the time so I had no issue getting  a replacement.

[Cefraser]

greyskies.... its sounds like they like the versa... .I am still considering the Iconic... I need the gps for the bike rides...

[AlejandraFitbit]

Hello everyone!

We're always working to streamline our offerings as we introduce new products. Although it has been a very popular product for us, we’ve decided to discontinue selling Blaze on fitbit.com. You can learn more about the rest of the Fitbit family of products including our newest product, Fitbit Versa at https://www.fitbit.com/compare. 

Please note that we’ll continue to support Blaze from a software standpoint, along with any questions you might have during your use of the product. We apologize for any inconvenience and hope we can continue to provide you with Fitbit devices you love and help you reach your goals.

Please let us know if you have any questions. 

[Cefraser]

I have the blaze now & looking to move to the ionic as it has the gps...will that be around for awhile or will it be dropped too ?
Thanks much,
Cris

Sent from my iPhone

[AlejandraFitbit]

Great to see you around @Cefraser.

Regarding your inquiry, I don't have this type of information. If you are really interested in getting the Ionic, you can take a look here to have the manual and see how it works.

Catch you later. 

[Cefraser]

Hi,

I have some questions regarding the gps on the Ionic VS the blaze VS the
Versa.

When I am riding my bike, if I have the ionic on, will it track the leg
movement like if I am walking and getting steps or does it just show I
exercised ? When I am in challenges for steps it seems like I loose a
lot due to the bike is not counting and that is a bummer. Is there any
device that will help with that and the challenges ?

Also, I don't want to invest in the Ionic if it will be fazed out soon.
I have the blaze and charge now. My blaze has been acting fine but I
am reading a lot of things about it not being updated and fazed out.

Would appreciate any help with my questions. And if anything else new
is coming up in the next year, I would hold out as like I said, my blaze
if fine.

Thanks much,

Cris