help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze back button not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-21-2016 03:26

‎12-21-2016 03:26

After software update, the back button on my blaze stopped working, which makes my blaze unusable. Any ideas how this can be fixed. None of the tips on the Fitbit webpage work, as the back button is required to reset the device.

Best Answer
0 Votes
2 REPLIES 2

‎12-26-2016 08:49

‎12-26-2016 08:49

Seeing new names is always great, I hope you're liking it here @Kris1982! I moved your post to the Blaze board as I think it is better suited for it.

 

If the button is not responding at all whenever you press it, I'd recommend that you get in touch with our Support Team. I'm positive they will be happy to help you with your Blaze.

 

Please keep me posted on how it goes! 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎12-26-2016 09:03

In response to LanuzaFitbit

‎12-26-2016 09:03

I would also try a hardware Shutdown through the Blaze settings menu, no buttons are needed. 

If the Blaze turns on with a press of the back button you should be good. 

Best Answer