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Fitbit Blaze blank screen

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‎09-18-2018 15:00 - last edited on ‎09-19-2018 04:42 by Moderator Alum

‎09-18-2018 15:00 - last edited on ‎09-19-2018 04:42 by Moderator Alum

Hi, I really need your help. My Blaze has suddenly when blank no lights and it won’t restart. If I put it in the charger the logo comes up and the battery icon will flash in the top corner but it goes blank again the minute I take it out again!

 

Please help 😫

 

 

Moderator edit: subject for clarity

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‎09-19-2018 04:43

‎09-19-2018 04:43

A warm welcome to the Forums @Nicolakitten.

 

I appreciate all the efforts in trying to fix this. Since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-19-2018 07:13

‎09-19-2018 07:13

My Blaze did the same thing yesterday. I can reset the Blaze, the FitBit logo appears, then black scree with the battery symbol showing in the upper left corner. My Blaze is still recording my steps, but no screen. I have reset the screen three (3) times with the same outcome, FitBit logo, black screen with battery symbol in the upper left corner. Any ideas would be appreciated!

 

Thanks!

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