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Fitbit Blaze counted steps while charging

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‎07-10-2017 09:05

‎07-10-2017 09:05

Hello everyone!

Last night I charged my Fitbit Blaze overnight while sleeping (as I always do). When I woke up this morning the time was 2 hours off (reading 7:30 at 9:30 for example) and I had over 1000 steps logged. Odd, but I turned it off and on several times and the time fixed itself. However, those steps that I never did were still on there. I was going to call customer service later on, but was wondering if anyone else has had a problem like this before? Its been working fine since then, but I have extra steps on there that I didn't do..

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‎07-10-2017 10:59 - edited ‎07-10-2017 10:59

‎07-10-2017 10:59 - edited ‎07-10-2017 10:59

Welcome to the forums!

 

Was a fan going on or a window open? Both these can cause false steps.

 

To remove them enter a driving record

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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