Fitbit Blaze cracked screen

[SamHoutwed]

I had my Fitbit blaze for 4 days and was mowing in it and something must have bounced and hit it and broke the screen. I just spent $200 buying it  and the best they offer is a 25% discount to go buy a new one. REALLY dissapointed in customer service and the duribility if I knew you couldn't wear it for daily work I would have never spent that much on something. 

[Julia_G]

Hi, @SamHoutwed, wow, that was really bad luck!  Unfortunately, like most companies, Fitbit does not have a bssic warranty that covers accidental damage.  However, you may find that this is covered on your household insurance.  Alternatively, if you purchased with a credit card, they may have coverage for accidental damage in the first 30 days.

I hope you are able to sort something out.

[AlejandraFitbit · Accepted solution]

It's great to welcome you @SamHoutwed and @Julia_G thanks for stopping by.

I am sorry to hear about your Blaze damage inconvenience, regarding the 25% discount you received, keep in mind that you can use this to purchase any Fitbit tracker, you can check this page in which you can compare the Fitbit trackers. Also, I recommend taking a look at our warranty policy.

Catch you later. 

[MR.LEFTHOOK]

my Fitbit Blaze screen cracked and it's only a month old? need help

[Julia_G]

Hi, @MR.LEFTHOOK, unfortunately there are no repair centres for Fitbits, and accidental damage to the Blaze is not ordinarily covered by the Fitbit limited warranty.  Nevertheless, you might want to get in touch with Fitbit Customer Support on contact.fitbit.com.  They may be able to offer a discount on a replacement.

Alternatively, you could check whether a replacement would be covered by your household insurance, or insurance provided by your credit card company (if purchased with a card).