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Fitbit Blaze cracked screen

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Hi I would like to know if I will receive help

I bought my fitbit last year september 

The device is still under warranty my issue is 2 months after I bought it I met up in a major accident and the screen cracked from then till now I've requested help but never got anything sorted out they made me open up a case and email pictures only to respond saying they offering a 25 percent voucher I responded by saying this is not fair as paying so much for the device and receiving no proper help is bad for the company when I rejected this they did not respond at all and left me in the dark 

I am very disgusted with the service and I feel like cutting it out and telling everyone one I know never to buy a fitbit device as I never had a problem with Apple or Samsung 

Thanks hope to get a response atleast 

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3 REPLIES 3

Im sorry

 

The warranty is here and it does not cover cracked screens

 

Warranty
https://www.fitbit.com/legal/returns-and-warranty

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Wendy | CA | Moto G6 Android

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Best Answer

Please send me the 25 percent voucher as promised 

Thanks 

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Please send me the 25 percent voucher  as promised 

Thanks

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