Fitbit Blaze disconnect with Iphone 5

[BG_Zhao]

Hi, 

After the oversea trip, my blaze fails to sync up with my Iphone. I re-install fitbit app on my iphone5. When I try to connect my fitbit with iphone post entering the 4 digits number (fitbit generates 4 digits number), it doesn't move further. Iphone keep connecting to fitbit, but nothing happens. 

Any idea? Thanks. 

Best Regards,

Baogang

[Rich_Laue]

@BG_Zhao im trying to get a handle on what uou have done.

You say that you removed the app, and installed fresh.

Now you will want to log into your fitbit account, the Blaze should be listed as being connected.

Noe if for some reason you decided to remove the Blaze from your Fitbit account. This in no way will help get a tracker to sync, and will only add to  the problems. 

Befire we can add tge tracker back to your account we need to correct the sunc problem.

So:

You have restarted the tracker and the phone? Try to sync.

Disconected the Blaze from the phone by going to the phones

Bluetooth settings and remove the tracker from here? Try to sync.

Shutdown both the Blaze and yhe phone. Turn them bavk on and try a sync.