Fitbit Blaze display not responding

[SunsetRunner]

My Blaze screen has gone totally black. I followed these instructions: Press and hold the Back and select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds. Let go of the button. This did not work.

At first, steps were still syncing with my app and the green lights in the back were flashing. Now there is only blackness without the green in the back. And yes, I have charged it for many hours.  Is the device dead or is there something else I can try?

Moderator edit: Clarified subject

[FerdinandFitbit · Accepted solution]

Welcome to the Forums @SunsetRunner! 🙂

I'm sorry to hear that your Blaze is not responding 😕 Thanks a lot for trying to restart it though!

I was able to check with the Support Team and it seems they're already taking care of this for you, so hope to see you back on track soon and anything else you may need, please, let me know and I'll be happy to help you out!

[Xanel]

Mine is having exactly the same problem. How can I fix i?

[Xanel]

In addiction, if it is on the charger box, it works (just the watch screen, does not go to any other. When  I take it out of the charger, it becomes black with no green lights in the back. I've already tried to press the left and right 't bottoms, however, it hasn't worked neither. Any advice to help? By the way, it is a Blaze.

[Chinagirl858]

Fitbit is completely dead. Not responding, tried resetting without success. This is less than a month old. Thanks.

[C2000aj]

So exactly how did the support team fix it????

[Tycoriah]

I'm having the same problem how is it fixed?

[Mags140]

Hi my blaze screen is blank , the Fitbit is syncing and the green light flashing.. but no screen.. anything I can do other than restarting it which I have tried ...

[C2000aj]

I was having the same issue. I rebooted it and it worked for one day. I ended up calling the support line. They made me walk through some things but in the end they are replacing mine since I've only had it 6 months. 

[Blazedisplay]

Fitbit support team:   I have had the exact same experience!  I did all of the same things.  Screen is black and not functioning.  I tried the same things the original author did.  Can you help????  Thank you.  EH

[Xanel]

They are solving my problem in the same way, replacing. However, the new one is not with me yet, it is on the way.

[MsGyspy]

It looks like this started happening to a lot of people  My Blaze was working fine about a half hour ago. I had just finished charging it. Now it's completely dead, even on the charger it won't light up. I tried to restart it. It's older than a year, though. Is there any way to get it fixed? I realize due to its age I might not be eligible for replacement but i cannot afford a new Blaze,  and I have a hypoallergenic band for it so downgrading wouldn't be a saving anyway since I'd have to hunt down and pay for another new band.

[MsGyspy]

I apologize. Turned out I was restarting wrong. It's working now.

Sorry for whining. 

[Shellymatthews]

This is exactly what mine is doing today. I got it for christmas, so it's not quite 6 months old... very frustrating that it keeps freezing or blacking out. I've contacted support ,awaiting reply now for help. 

[AminEttay]

Same issue. Was ok last night and this morning is totally dead. Is Fitbit is closing now? Or it's just a "smart" way to promote other products? 

[FerdinandFitbit]

Hi there @AminEttay. Good to see you in the Forums! 🙂

I'm very sorry to hear that your tracker was not responding 😕

I also noticed that you did get in touch with our Support Team and they offered the available solutions at the moment. If you need anything else, feel free to let me know!

[SunsetRunner]

Hi,

I wasn't able to find a solution and instead received 20 percent off a new device.  Unfortunately I have never had a Fitbit last more than 2 years.

[Mauajat]

Brand New. Works in charger blank when out of charger. Resetting not working. Do I return where purchased?

[Peaches1375t]

My Fitbit Blaze is acting the same. It shows fully charged but does not respond out of the charger.

[Jacksonsquare]

Mind had the same problem this morning, I tried this your method i.e "Press and hold the Back and select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds. Let go of the button". And it works.

Thanks so much