Fitbit Blaze has black/white static screen

[Mdvonline]

Hey all, my Fitbit stuck on a black and white screen that looks one of those old TV screens when you lost connection. I tried resetting it holding the two buttons and adding to charger with no success.

Help please

[Mdvonline]

This is what it looks like -
https://www.dropbox.com/s/0tadbf2w5q1uuhk/Photo%20Oct%2027%2C%208%2011%2042%20AM.jpg?dl=0

[FerdinandFitbit]

Wow, that doesn't look any good. It looks like if it was TV white noise or something like that.

Please, get in touch with the Support Team and make sure to attach the picture you posted here so that they can see what you're talking about and I'm pretty sure they will be happy to get you back on track!

Let me know if you need anything else and welcome to the Community @Mdvonline 🙂

[Stuart1991]

I just got that very thing happen to me today and I can't figure out how to solve it. Have you solved this problem and if so how did you do it? 

[Mdvonline]

I contacted Fitbit and they replaced it

[FerdinandFitbit]

Welcome to the Community @Stuart1991! 🙂

I'm sorry you're having the same problem but as @Mdvonline, please get in touch with our Support dept and they will be happy to help you getting back on track!

Let me know if you need more help with this!

[Becci1925]

My blaze has just started doing the exact same thing. It's started not holding it's charge & then I get the static white screen when I go to charge it! Help please - only had it since Christmas 😢

[Mdvonline]

I contacted Fitbit and they replaced it. They will likely do the same if
they don't have a solution since your under a year

[FerdinandFitbit]

Hi there @Becci1925. Great to see you around! 🙂

I'm sorry you're having problems with your screen and battery not working as they should...

As @Mdvonline says, this can be reviewed by our Support Team for you to get a replacement. Now, for the screen problem... have you tried by any chance to restart your tracker? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that see how it goes.

For the battery not lasting as it should, I can recommend putting it to charge and once it's fully charged, take it off the cradle and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options for you to get you back on track.

[jmalex]

I used the 'reset' function, and my snowy / static screen disappeared.  Screen is clear once again! 🙂

[Walkforfun1]

Hello,

I just received the static screen on my blaze this morning and did the reset but now it's just stretched out time and fit bit symbol on the screen.  I only just got it for Christmas in 2017, any thoughts on how I can fix it?

[Mrradtke08]

• My Fitbit Blaze has been doing the same fuzzy screen attempting to startup repeatedly until the battery wears out and never starts up. It has been doing this for about 3 days. Any way to help?

[Walkforfun1]

The fit bit people on here contacted me and had me take pictures of it and send it to them and since it was under warranty told be to send it in and they'd send a replacement.  I never received the replacement, sorry this isn't much help.