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Fitbit Blaze is not responding

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‎01-08-2019 13:56 - last edited on ‎01-10-2019 10:24 by Moderator Alum

‎01-08-2019 13:56 - last edited on ‎01-10-2019 10:24 by Moderator Alum

My blaze was fine when I woke up. I took the dog out this morning and noticed it wasn’t synced with my phone. And now it won’t work at all it only had the fit bit logo on it and won’t go to any of the other screen. It’s only just over a year old 😤

 

Moderator edit: Updated title for clarity

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‎01-10-2019 10:22 - last edited on ‎02-08-2025 04:26 by Fitbit Moderator

‎01-10-2019 10:22 - last edited on ‎02-08-2025 04:26 by Fitbit Moderator

Hi there @DonnaC152, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that your Fitbit Blaze is not responding but thanks for all the details. I'd like to help you out!

My first recommendation would be to give your Blaze a quick restart. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, see if you can navigate through your tracker. If you're still not able to do it, you can try to set it up as a new device.

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope you find this helpful. Let me know if you need anything else!

Ferdin | Community Moderator, Fitbit

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‎01-10-2019 10:34

In response to FerdinandFitbit

‎01-10-2019 10:34

Hi,

I have tried to Reboot and it doesn’t work it simply will not do anything.

I’m not a happy customer



Sent from my iPhone
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