help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze is not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2019 06:31 - last edited on ‎02-25-2019 07:32 by Moderator Alum

‎02-24-2019 06:31 - last edited on ‎02-25-2019 07:32 by Moderator Alum

My Blaze had the low battery symbol after it had been on charger all night. It then turned off and screen is black and no green flashing lights. Put it on charger for the night but nothing happened. Put it on my BF's charger but nothing happened. Ive held the bottom right and left buttons for 15 seconds but nothing happens. PLEASE somebody give me some suggestions. 

 

Moderator edit: Updated title for clarity

Best Answer
0 Votes
1 REPLY 1

‎02-25-2019 07:31

‎02-25-2019 07:31

Hi there @truecolt, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that your Fitbit Blaze is behaving this way. Thanks a lot for all that you've done to get it to work. I'd like to help you out with this.

 

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes