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Problems re syncing old Blaze to Fitbit app

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‎02-23-2019 19:10 - last edited on ‎02-25-2019 06:08 by Moderator Alum

‎02-23-2019 19:10 - last edited on ‎02-25-2019 06:08 by Moderator Alum

Hi!

I have been through this process multiple times and it is driving me crazy!!! I had set my teacher aside for awhile and I found it while I was cleaning with the wrong date and time. I went ahead and got the app again, go through the process of signing in and getting to where you enter the code on your device. The code pops up on my Blaze, andan put it in. It says "Connecting" with a loading thing right before it. It stays like this until your phone goes to sleep, gets turned off, or you close the window. I am connected to internet, have tried it while it is charging and not charging, tried it on different WiFi networks, have restarted it, have tried it on different devices, and have let it run out of battery and then recharged it. This whole thing is driving me crazy and I hope I don't have to replace my device. Thanks for your help!

 

Moderator edit: Updated title for clarity

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‎02-25-2019 06:07

‎02-25-2019 06:07

Hi there @ella228847 , welcome to the Fitbit Community Forums! 🙂

 

I'm happy to hear that you found your Fitbit Blaze and I'm sorry that it's not connecting to the Fitbit app. Thanks for trying to get this resolved yourself. I'd like to help you out with this.

 

I'd like to provide some suggestions in the case you've not tried them.

 

-Make sure you're using a compatible mobile device. To see the list of compatible devices, you can click here.

-Give your Blaze a restart.You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot

-Make sure you're on the latest version of the Fitbit app and the latest version on the OS of your compatible mobile device.

-If you're still having problems, you can try to remove your tracker from the Bluetooth devices. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then, proceed to set up your tracker as a new device.

-For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

Hope you find this helpful. Please, let me know if you need further assistance.

Ferdin | Community Moderator, Fitbit

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