Fitbit Blaze is not working

[Ann7]

My Blaze's screen just went dark. The green lights still flickered. The battery was full. I tried to charge it to see if the screen will go on but it just stayed dark. No the green lights are also off. I tried restarting it, but to no avail. My device is kust over a year old. Please help me.

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @Ann7, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that your Fitbit Blaze quit working and thanks a lot for all your efforts in trying to get it to work properly.

I would like to help you out with this. However, I spoke with our Support Team and it seems that there is no Fitbit account under the email address you're using for your Fitbit Community account. If you'd like me to escalate your case with them for more help, you can send me the email address associated with the Fitbit account where your tracker is paired via private message or you can also get in touch with our Support Team directly by clicking here.

If you need more help, I'm always around!

[spoonjay]

hello,

I have exactly the same problem, my fitbit blaze screen is blank except for a line of dots at the bottom, I tried factory reset, it vibrated and the icon appeared, but when I put the blaze back in the wristband, the icon disappears and only the line of dots remain

I was able to sync yesterday and then the screen went blank, the battery is fully charged

is this a critical screen issue or can it be fixed or reset?

let me know ASAP

thanks,

[Donsmitty1520]

My screen went black I thought my battery had died but I put it in the charger and it does not show the battery indicating it is charging. I tried to reset it and nothing happened I just got it for Christmas last year please let me know if something I can do.