Fitbit Blaze isn't receiving notifications

[natprim]

I just returned my fitbit blaze and got a new one in its place because it wasnt syncing and also I wasnt receiving notifications even though it had been set up correctly.  The issue I have now is that I can't add the new blaze to my account as it tells me I have an account already, but I dont want to use a different email I only have one and dont want to have to keep start up a new one just for the blaze.  Can someone help.  Can I add a new blaze account to my existing email?

Regards

Nat

Moderator edit: subject updated for clarity

[WendyB]

Yes you can. You might want to delete the other already set up. It should override it but it sounds like it is not

http://help.fitbit.com/articles/en_US/Help_article/1873

To delete. On computer. go to settings click on device and scroll to bottom and click on remove devise

Phone click on devise. upper right corner is a trash can use t that to delete

[natprim]

Hi Wendy, thanks for your reply,
I've done what you said, and still I've had some trouble, it took me 4 goes
to finally get it going, but now it's telling me I must download new
software, but it's already there, and it wont sync. I'm thinking it might
be my internet connection , telling me Bluetooth is off, and to turn it on
again. I'll give it another go tomorrow otherwise it's going back to the
store again!!
Thanks again
Nat

[AlejandraFitbit]

Great to welcome you @natprim and @WendyB thanks for stopping by.

If you are having problems setting up your replacement tracker, I recommend restarting the Blaze and please confirm you are doing the following from a computer to paired your new tracker:

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu.
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, let me know how it goes. 

[natprim]

Hi thanks for the advice.  I actually got it up and running finally and am happy with the result.  So far so good 


Sent from my SAMSUNG Galaxy S6 on the Telstra Mobile Network

[AlejandraFitbit]

I am glad to hear that your tracker is now working properly and that you are happy with the result @natprim. If you need anything else, do not hesitate in posting it.

Happy stepping.