Fitbit Blaze keeps vibrating even when I answer the phone

[SunsetRunner]

My phone is connected to the Fitbit blaze and it doesn’t stop ringing after I answere the phone. Tried to un connect it but since the upgrade I cannot find where to change it.

Moderator edit: Updated subject for clarity 

[Willbme2]

Same issue with constant vibrating plus my text notification has stopped...

[Kmanges]

I have been waiting to have my Fitbit problems resolved.  I continue to have my Fitbit blaze vibrating even after I answer my call.  Just keeps vibrating and displays that there is an incoming call while I am talking. And still NO text message displays.  Nothing!!

[JoeH55555]

My IPhone 8 as well. Issue started with the IOS13 update.

[SilviaFitbit]

@Annelouise69 @Willbme2 @Kmanges and @JoeH55555 Welcome to the Community, thanks for sharing your experience with Blaze and notifications. 

As mentioned before our team is aware of this and working towards a resolution. Sorry for any inconvenience this might caused you.

In case you're not receiving notifications, please try this troubleshooting. 

As a side note, please make sure your Fitbit app is updated. 

I'll be around if you need further assistance. 

[LizKnose]

Same exact problem here!!

[LizKnose]

Any progress on correcting this issue??

[VinW]

I am facing exactly the same issue here.  Post IOS13.2 update on iPhone 6s, Blaze (ver 8.402.1) vibrates after call is answered and when I make the connection on an outgoing call. I was a big fan of fitbit products but it's very disappointing that fitbit has know this issue for more then 3 months and there is no update. Also there is not timeline to fix this issue. Looks like they have discontinued Blaze and there is not further commitment on even the software issues. I was just about to buy Versa 2 but it might now be time to move to apple products. 

[Willbme2]

I concur, it appears Fitbit has abandoned the Blaze which is a good indication of how they will address future issues with products. I think it’s time to move on as Fitbit has now become mute on the issue. 

[Kmanges]

I agree. I have been trying to wait patiently for an update. I’ve called the help center twice. They just say that they are aware of the problem and working on it. But 3 months????? I also was thinking of a future Fitbit purchase. I’m reconsidering.

[Ldawes]

Same is happening to mine since the update, I have managed to get text messages back by going to notifications messages and changing to show preview always as I had set to never. Also I can’t sync to the Strava app so thinking about ditching the Fitbit and getting a garmin watch instead. 

[mlim24]

I've been having the same issue.  Very annoying that my Blaze keeps vibrating after I've answered the call.  It also vibrates when I make a call.  This never used to happen.  Fitbit, please help.

[Kmanges]

I’m concerned that Fitbit has given up on this problem. It sure doesn’t seem to be a priority. I really am considering switching to a different brand of fitness tracker.

[snoozie8105]

Same issue here. It's been two months of hell. Also having issues connecting to my Equinox. I am about ready to switch to an Apple Watch if this doesn't get figured out. NOTHING is working right with my Fitbit.

[snoozie8105]

I've rebooted, reinstalled, turned notifications on and off with restarts to both phone and fit bit I don't know how many times!! Beyond frustrated..... iPhone 7 with iOS 13.2 newest update.

[snoozie8105]

Agreed VinW. Might be time I make the switch as well. Frustrating no answers or fixes given to our problems. Frustrating to wear a watch that doesn't work with 50% of the things it is supposed to. Consumers spend a lot of money on these electronics for companies to continually discontinue and try to make us upgrade and spend even more money. I was a loyal Fitbit user but looking at switching. I'm saddened by their continued response to say "we are working on it".... and "look at our troubleshooting ideas"....

[shersh]

Months without a resolution and now several different threads all complaining about the same thing.  I bought a new Fitbit Blaze on September 5 2019 and had it less than a month of proper operation before the IOS upgrade.  No change with the current IOS13.3.  How about a real response instead of we are aware of the problem.  This is my 6th fitbit device and it looks like it will be my last give this ridiculous customer service.  

[Marty2460]

Hi, Like so many others have stated in various Fitbit forums, My Blaze started to buzz continuously(even after answering call) when receiving or making a call from my iPhone. This started a few months ago and yes I have tried every recommended update, restart and even deleted my account and started a fresh one, still with no affect. Despite thousands of customers complaining, there is still no fix being offered by Fitbit. Can anyone actually indicate if there will ever be a solution to the problem and if not can I return my Blaze altogether for a refund as it is clearly no longer working as intended?? Thanks for your time and I look forward to your response. Martin

[Marty2460]

I have tried to get some answers as to when my watch might receive an update to eradicate the known software issues and make it work properly as before. Sadly, I think its is safe to say that after such a long time without being offered a remedy, I am likely to be left with a Fitbit that I can no longer use as intended.

Here is a transcript of my chat with a very helpful online customer service representative:-
Tine (19/01/2020, 15:25:08): Hi martin, My name is Tine. How can I help you?
Tine (19/01/2020, 15:25:23): Just to confirm if we're still connected to avoid this chat from being timed out after a minute. Please respond immediately if we are still connected on this chat.
Me (19/01/2020, 15:25:31): Hi, Like so many others have stated in various Fitbit forums, My Blaze started to buzz continuously(even after answering call) when receiving or making a call from my iPhone. This started a few months ago and yes I have tried every recommended update, restart and even deleted my account and started a fresh one, still with no affect. Despite thousands of customers complaining, there is still no fix being offered by Fitbit. Can anyone actually indicate if there will ever be a solution to the problem and if not can I return my Blaze altogether for a refund as it is clearly not longer working as intended?? Thanks for your time. Martin
Tine (19/01/2020, 15:26:03): I'll be glad to assist you with your Blaze's issues with its vibration which started few months ago.
Tine (19/01/2020, 15:26:33): I appreciate you bringing this to our attention and for trying some fix before contacting us, and I am sorry to hear about this experience. But to start with, may I ask for the email address linked to your Fitbit account please?
Me (19/01/2020, 15:26:55): sure, £$%^&*(@~@@$£"@btopenworld.com
Tine (19/01/2020, 15:27:01): Thank you for that information. Please allow me a minute or two to pull up your account.
Tine (19/01/2020, 15:28:00): Thank you for waiting. I was able to confirm the Blaze connected to your email address.
Tine (19/01/2020, 15:28:23): I see that it is syncing fine using an iOS device. I have also seen the recent reboots you did here.
Tine (19/01/2020, 15:28:39): May I just confirm if you have contacted us before regarding this issue?
Tine (19/01/2020, 15:28:50): And if you're able to troubleshoot it with us?
Tine (19/01/2020, 15:29:28): Note that your feedback is highly appreciated and rest assured that it's properly documented on this case for our reference.
Me (19/01/2020, 15:29:52): yes, a few months ago
Tine (19/01/2020, 15:30:22): Thanks, and do you have the case number as I have not seen any connected cases here.
Tine (19/01/2020, 15:30:46): This will be helpful in my investigation.
Me (19/01/2020, 15:32:18): Sorry, not to hand , it was on my original email address before I deleted my account as a last resort/measure to try and see if a new account would solve the problem !
Tine (19/01/2020, 15:32:21): Okay, thanks. Can I ask your original email address?
Tine (19/01/2020, 15:32:29): So I can find the case and review it.
Me (19/01/2020, 15:32:37): *&&&%%$££@btopenworld.com
Tine (19/01/2020, 15:32:43): Thanks, be back in a minute.
Tine (19/01/2020, 15:33:21): Thanks for waiting, but I haven't any cases connected to it either.
Tine (19/01/2020, 15:33:51): But to clarify, the motor is the issue?
Tine (19/01/2020, 15:34:05): It keeps on vibrating?
Tine (19/01/2020, 15:34:16): Even after restarting it?
Me (19/01/2020, 15:35:55): No, its a notification issue, i.e. the watch buzzes when a call is received or is made but continues to buzz, even after the call has been answered and continues to buzz even when you are talking.
Tine (19/01/2020, 15:36:06): Yes, it seems to be an issue with its vibrations, sorry to hear about this.
Tine (19/01/2020, 15:36:55): For your request of a refund, it is not possible as we can only provide refund for trackers purchased directly from us and is within the 45-day period.
Tine (19/01/2020, 15:37:28): But since we have exhausted all possible troubleshoots and issue remains, we can check your warranty options.
Tine (19/01/2020, 15:37:44): To do so, can you confirm where you purchase your device along with your current country of residence?
Me (19/01/2020, 15:38:55): thank you, I reside in the uk. the watch was a Christmas gift, I believe it was purchased from Amazon.uk
Tine (19/01/2020, 15:39:20): Thank you for letting me know. Allow me a minute to review your device's warranty.
Tine (19/01/2020, 15:41:40): Thanks for waiting. Upon checking, I’ve noticed that your tracker is beyond the 365 days warranty.
Tine (19/01/2020, 15:42:31): However, I've checked your account and I've seen that you are eligible for a 25% discount towards the purchase of any devices on fitbit.com.
Tine (19/01/2020, 15:42:44): What's good about this 25% discount is it will give you more options and open windows for possible upgrades as it can be used to all Fitbit trackers, including our newest Charge 3 tracker and Versa 2 smartwatch.
Tine (19/01/2020, 15:42:59): Note that the Fitbit Ace and Ace 2 are not included in the offer.
Tine (19/01/2020, 15:43:03): The discount code has a 30-day validity once generated which will give you ample time to think of what you will do with it.
Tine (19/01/2020, 15:43:09): You'll be receiving the link after our chat ends.
Tine (19/01/2020, 15:43:28): Also, the discount link includes 40% discount towards selected Versa Lite smartwatch.
Tine (19/01/2020, 15:43:33): By the way, after our chat you will receive a brief survey. Any feedback you'd like to provide would be most appreciated, and will help us refine our support processes.
Me (19/01/2020, 15:44:40): ok thanks, can you confirm that as the issue is widespread and has affected many ios users and that a fix will soon be made available to patch/return the watch to its previous good working order?
Tine (19/01/2020, 15:45:48): I can confirm here that it is not a common issue though this situation can happen but it's an unexpected and we have workarounds that can resolve this like a restart.
Tine (19/01/2020, 15:46:05): Though it is possible that your device is already malfunctioning.
Me (19/01/2020, 15:48:51): Just to be clear, I have been on the Fitbit forums for over 3 months and it most definately is an issue affecting many others and seemingly linked to an ios update. Are you saying that Fitbit are not aware of this problem even though your own moderators have intimated that it is a known issue which they have yet to find a solution for?
Tine (19/01/2020, 15:49:06): Yes, it has been reported but not all iOS users are affected.
Tine (19/01/2020, 15:50:28): A replacement won't resolve this issue though but the bug issue that we have is for the notifications that we're unable to fix yet, not with the vibrations that won't stop when received a text or call notifications.
Tine (19/01/2020, 15:51:24): This is the reason why we moved with your warranty options. Those bug issues are unable to be resolved by a replacement for now as we're still working for a fix.
Tine (19/01/2020, 15:51:39): It is a software issue and possible it will happen on the new one.
Tine (19/01/2020, 15:52:15): This case is different though. Sorry for the inconvenience and hoping for your understanding.
Me (19/01/2020, 15:55:50): Thank you for your honesty Tine, it is appreciated. Basically, from what I understand, there is still no fix for this software problem on my watch and there may not be one as several months have now passed and the problem may exist with a new or replacement watch. You will forgive me if this does not inspire customer confidence. I guess I will be better off giving my watch away and buying an Apple watch instead. once again thank you for your patience.
Tine (19/01/2020, 15:56:40): I sincerely apologize for the experience you had throughout this issue. Our engineers are aware and striving to make sure that the necessary resolution on the issue from what our valued customers experiences would be catered and addressed properly.
Tine (19/01/2020, 15:58:23): I also respect your decision about changing brands but I will still send you our discount offer in case you change your mind and give us a second chance, you will have an ample time to decide as the discount link is valid for 30 days.
Tine (19/01/2020, 15:59:03): I understand your expectations are much more when it comes to the lifespan and quality of our products as we design our devices with durable materials to last long and to provide our customers with the best experience.
Me (19/01/2020, 16:00:47): I look forward to that, but I honestly do not expect a remedy any time soon and the watch has been too frustrating to wear with this problem for too long without a fix offerred.Thank you for the kind offer of a discount, but under the circumstances, I have no asssurance that spending nearly £200 on a new fitbit (when mine should be working fine) and no confidence that it may still inherit problems is not a chance I am willing to take again. I do however thankyou for your time .
Tine (19/01/2020, 16:01:47): We do not anticipate the device to get damaged prematurely but I am really saddened to hear about such experiences that our loyal customers dealt with during their stay with us. I know how you value the money you have spent for our Blaze that's why I am sorry about this situation that you have experienced.
Tine (19/01/2020, 16:02:04): Thanks for chatting with me today. I'm looking forward in getting you back on track as soon as you decide to get a new tracker using our discount code.
Tine (19/01/2020, 16:03:03): If I can only do more for you but we have policies that we must abide. I just hope the new one, if you'll take another chance will be a great experience for you.
Me (19/01/2020, 16:03:51): Thank you for your apology, and for trying to help it is very much appreciated and has been helpful in getting me to make the right desiscion. apologies for the many spelling mistakes! and thank you for your assistance
Tine (19/01/2020, 16:04:24): No, that's fine to me, Martin, I do get mistakes her on our chat too when it comes to spelling. It was a pleasure assisting you today and thank you for your time.
Tine (19/01/2020, 16:04:33): Will there be anything else I can help you with today aside from this?
Me (19/01/2020, 16:04:59): No thank you, All the best to you, goodbye

[kwelhamman]

Hey @SilviaFitbit so it's been a couple months since the team has been aware of this issue without a fix or a meaningful update on the progress of a fix. I'm sure we would all appreciate a meaningful update. Thanks. 

[bethbb]

I have done everything suggested to fix this problem. It still continues. I wish Fitbit would make a statement telling us WHEN this issue will be fixed. My Blaze is fairly new and I am not even wearing it now. When I do wear it I shut notifications off. But one of the reasons I bought it was so I would be notified of calls.