Fitbit Blaze led lights

[donnie3v]

The green LED lights on the back of my Fitbit Blaze are not blinking.  They are lit...even though I shut it down.  Anyone else have this problem or know how to solve it?

[Rich_Laue]

When ypu say not lit, I'll assume they are not blinking?

What did you shut down? Usually when something is shutdown it is turned off, I'm not sure what your asking? 

[AlejandraFitbit]

A warm welcome to the Forums @donnie3v. If the LED lights in the back of your tracker are not blinking, I recommend verifying if your heart rate feature is on or auto. If it is not, please put this option in on or auto by doing the following from your iOS Fitbit app:

1. Tap Account
2. Tap Blaze
3. Tap Heart Rate
4. Select "On" or "Auto"
5. Sync

If this doesn't work, then you can Restart your Blaze.

Hope this helps, let me know the outcome. 

[cg389]

I tried to restart the watch and even did the steps you listed. The led lights still don't come on so the watch isn't tracking my movements

[AlejandraFitbit]

A warm welcome to the Community @cg389. If you have already tried the steps I provided without success, feel free to contact our Support Team, since they have the proper tools to see what's wrong with your device. For a faster response you can contact them via phone or chat.

Let me know how it goes. 

[Albstatter]

My green lights don’t blink...they are on solid green.  Battery life is 1-2 days.  Restarting Blaze does no good. Any thought?

[Rich_Laue]

@Albstatter have you tried the shutdown command yet. 

On the Blaze you will find it under setting. 

If that doesn't help @AlejandraFitbit posted a link to support. 

[Albstatter]

Yes. No luck.

Sent from my iPhone

[Rich_Laue]

What has support come back with @Albstatter?