02-26-2016 20:19 - last edited on 02-27-2016 10:52 by SunsetRunner
02-26-2016 20:19 - last edited on 02-27-2016 10:52 by SunsetRunner
I just got my Blaze. The set up was fine until I started charging it. The battery icon never showed on the screen. I also have a Charge and it charged using the same computer an hour before. Anyone have a problem charging the Blaze?
Moderator edit: title for clarity.
02-26-2016 20:33
02-26-2016 20:33
Having the same problem. Got mine in the mail today and trying to charge it. I don't get the large icon and it doesn't appear to be charging. I've tried multiple USB's.
02-27-2016 10:51
02-27-2016 10:51
Welcome to the Forums @MarnieM33 @4health4! Do you see anything when you place the tracker into the cradle? If your Fitbit Blaze is not charging, I'd verify you have correctly inserted into the cradle. You can use these instructions for this matter.
When you place it in the cradle the tracker should show something like in the following image, which it means that is charging (it will only appear for 15 seconds and you can leave your tracker there while charging):
When you tap the tracker, it will show the tracker current display. The interaction while the tracker is into the cradle will depend on the clock face you have choosen. However, you should still be able to see the battery charging status at the left upper part of the screen:
You will be able to bring the big battery icon back by taking the Blaze out of the cradle or unplugging it from the USB port.
I hope this helps. Let me know how it goes.
02-27-2016 11:32 - edited 02-27-2016 19:27
02-27-2016 11:32 - edited 02-27-2016 19:27
While in the charger and the clock displaying, i see a battery indicator in the top left.
My feeling if the charging battery doesnt show, first make sure that the contacts are lined up. And try a known good usb port or phone charger. A little alcohol and a q-tip, i use white paper(no fuzz), to clean the contacts. It could, but unlikely, be a bad charging cable.
02-27-2016 12:56
02-27-2016 12:56
02-27-2016 13:29 - edited 02-27-2016 13:31
02-27-2016 13:29 - edited 02-27-2016 13:31
If restarting the tracker doesn't help, then it would be time to reach out to CS
02-27-2016 15:22
02-27-2016 15:22
02-27-2016 15:34 - edited 02-28-2016 07:08
02-27-2016 15:34 - edited 02-28-2016 07:08
I had noticed that under your first post it said "sent from my ipad"
Since you bought 2 to units, one charges and the other doesn't, and the one unit works in both chargers, the other one does not work in either.
Do a restart fix the offending Blaze?
If it did not then please reach out to Fitbit. Let them know that you restarted the Blaze and that you have 2 units that you troubleshot with.
02-27-2016 19:06
02-27-2016 19:06
02-28-2016 06:35
02-28-2016 06:35
02-28-2016 07:13
02-28-2016 07:13
@Ladychaos over moved your post to the main thread on this subject.
Please read my answer that can be found right above your previous post. My advice hasn't changed, a restart will either correct it or not correct it. If several usb ports snd a nine good phone charger have been tried, their is no other option but to contact Fitbit.
02-28-2016 07:57
02-28-2016 07:57
02-28-2016 08:14
02-28-2016 08:14
@Ladychaos wrote:
Okay. The I just have to wait for them to respond to my email then.
It may seem a daft question but have you actually added, updated and synced your Blaze. If you only got it yesterday, it shouldn't need charging. When you first get it, if you put it in the block before doing the above, it does just sit there in the block doing nothing.
02-28-2016 19:26
02-28-2016 19:26
It did not help because I do not see the battery. I kee seeing the setup screen. I set the fitbit in the cradle and close the lid. No batter symbol and not charge.
02-28-2016 19:27
02-28-2016 19:27
I am and it is driving me crazy.
02-28-2016 23:55
02-28-2016 23:55
03-01-2016 04:07
03-01-2016 04:07
03-01-2016 10:19
03-01-2016 10:19
Yep, same here. Did not have enough battery to update the firmware, and it would not charge. Solution was to return it. New one should be here tomorrow.
03-01-2016 14:04
03-01-2016 14:04
03-02-2016 13:17
03-02-2016 13:17
I was able to finally get it to set up by restarting a few times. I think that even though the battery symbol wasn't showing it was charging. After the set up it charged with no issue.