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Fitbit Blaze not recording distance.

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‎08-15-2019 07:59

‎08-15-2019 07:59

I do a lot of walks out and back on trails that are marked every quarter mile. I go out two miles, which is duly recorded, but coming back it only reads 1.84 miles. This has happened several times.  Is there any way to recalibrate my Blaze other than shutting it down and bringing it back up again? 

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‎08-20-2019 19:42

‎08-20-2019 19:42

Welcome to the Fitbit Community @michaelhawks. Sorry for the delayed response.

 

I regret to hear that your Fitbit Blaze is not recording your distance correctly. Thank you for the information provided and for performing a restart to your device before contacting us.

 

Whether you are recording your walks without connected GPS, you can measure and adjust your stride length by following these steps.

 

If you have any question, please don't hesitate to contact us back at any time.

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