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Fitbit Blaze not responding

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‎02-05-2019 05:06 - last edited on ‎02-06-2019 08:06 by Moderator Alum

‎02-05-2019 05:06 - last edited on ‎02-06-2019 08:06 by Moderator Alum

Blaze Fitbit completely dead. Won’t charge, no flashing lights and no life on screen. Can anyone help?

 

Moderator edit: Updated title for clarity

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3 REPLIES 3

‎02-06-2019 08:03

‎02-06-2019 08:03

Hi there @SorchaSavage, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems with your Fitbit Blaze. I would like to help you out.

 

My first question is, when you put it to charge, are you able to see anything coming on the display or it seems to be charging but when you take it off the charger it doesn't show anything at all or that the battery didn't charge?

 

Have you tried by any chance to restart it? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Hope you find this helpful. If you need more help, I'm always around!

Ferdin | Community Moderator, Fitbit

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‎02-08-2019 09:07

In response to FerdinandFitbit

‎02-08-2019 09:07

Hi Ferdinand in reply to your first question, when I put the Fitbit on the charger nothing at all happens and nothing appears on the display. I have tried rebooting it as you suggested but this also was unsuccessful. What else can I do? I only have this device just over a year and I would expect it to last a lot longer than that especially as I have been very careful with it.

 

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‎02-10-2019 08:42

In response to SorchaSavage

‎02-10-2019 08:42

My Blaze did this exact same thing yesterday. I’ve had mine for several years though. It is completely dead. 

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