Fitbit Blaze not syncing

[LeeM83]

Hello 

I've had my fitbit blaze for less than a year and I must say I have been considerably disappointed in its connection. 

On a regular basis it fails to locate the tracker. I complete all the recommended steps including installing the app again with no success. 

I'm now at the point where it does this so often that I am now considering moving to an alternative tracker as this clearly is an issue. 

 Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @LeeM83. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry to hear you're having problems with your Blaze not working as it should 😕 Thanks a lot for what you've tried to get it to work.

I'd like to help you out with this, so there are a few more things to try here.

First, try to restart your tracker one more time. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

After this, remove the Bluetooth bond between your tracker and your phone. (Just in case, it's good to check you're using a compatible device for syncing. See the list of compatible devices here) For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device".

Then, attempt to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps and please, let me know if you need anything else!

[LeeM83]

Hi Ferdinand, 

Thanks for the response. 

The tracker works periodically. So when I do the restart by holding the buttons it works, only for it to stop again a few days later. I reset everything on Sunday  Multiple times. Yet when I went to sync again yesterday I had the same issue. It's a continual problem not just a one off. It also resets all my permissions and settings everytime I update the app as well. It's a little frustrating. 

[FerdinandFitbit]

Thanks for getting back @LeeM83! 🙂

Please give the suggestions I offered a try in that order and if after that, you continue to experience the same issues, please let me know so that we can move forward with other options!

[LeeM83]

Hi Ferdinand, 

I have done them in the exact order you suggested and it is currently working. However as I mentioned  I have done this multiple times and it fails to maintain the connection. 

I will monitor it for a few days and see if it improves. 

Many thanks

Lee

[FerdinandFitbit]

I understand @LeeM83.

I'll be looking forward for any update! Good luck!

[Bluidqt15]

Hello Ferdinand,

I'm having issues with my blaze device as well and have followed the steps above. Nothing is working and very frustrating. I've spoken with customer service regarding this and they are telling me there's nothing that can be done until your engineering department fixes the issues that alot of the consumers are having. I've been dealing with this for 2 months plus. 

[FerdinandFitbit]

Hi there @Bluidqt15! Great to see you in the Forums! 🙂

What problem are you having exactly with your tracker? If you could please provide with as much detail as possible, I'd appreciate that a lot!

[Bluidqt15]

Hi there!

I'm having issues with my challenges which (I'm in 4 of them right now) they are not syncing with my steps that are on my dashboard. its very frustrating. 

I've followed the steps that you provided up top to Lee. 

Thank you,

Hollee

[LeeM83]

Hi Ferdinand, 

I have completed all the suggested actions again and the tracker has failed to update/locate three times since I wrote the original post.

It now feels like I need to invest time in the device simply in order for it to complete its core function. 

I am really frustrated and disappointed with the product to the point where I would advise anyone wanting a fitbit, to look elsewhere.