Fitbit Blaze not tracking distance accurately

[SunsetRunner]

Hi folks, was there ever any resolution to the issue of the blaze not tracking distance correctly? I'm thinking of investing in a garmin cos it's melting my head. I know I've done 5k and its telling me maybe 3.8k. 

Ridiculous. 

Cheers everyone, Denise 

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hey there @SunsetRunner. Welcome to the Community Forums! 🙂

I'm sorry to hear that you're having problems with your distance not being recorded accurately.

When it comes to distance, this is not a general issue but more something that is affected by a number of factors on each individual case. Now, I'd like to know if you've been able to check your stride length to include your personal measure and use it to see if you can get a more accurate distance recording. If not, you can try the following:

To measure your walking stride length:

1. Go to a track or some place where you're sure of the distance.
2. Count your steps as you walk across that distance, making sure you travel at least 20 steps.
3. Divide the total distance (in feet) taken by the number of steps to get your stride length.

Your running stride can be calculated the same way if you run instead of walk.

To change your stride length on the Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon
2. Tap or click Advanced Settings.
3. Tap or click Stride Length.
4. Adjust your stride length.

Also, I would recommend that for better results, if you will be running or walking, you use the Connected GPS option which at the moment of starting your activity lets you connect to your phone's GPS and that way your distance tracking will be more accurate and plus, you'll be getting a map for your route.

If you need more help, let me know!

[Bigmike72342]

The left button isn't working.  Is there a easy fix or do I need to buy another one. 

[FerdinandFitbit]

Welcome to the Forums @Bigmike72342! 🙂

I'm sorry to hear about the button on your Blaze not working 😕

I've escalated your case to the Support Team for them to take a look and see what would be your available options based on your warranty status. Please, keep an eye on your inbox for more instructions and if you need more help with this, let me know!