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Fitbit Blaze over counting steps

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‎08-03-2019 12:13 - last edited on ‎08-08-2019 11:43 by Moderator Alum

‎08-03-2019 12:13 - last edited on ‎08-08-2019 11:43 by Moderator Alum

The last week or so my Blaze had been over counting. I usually have a count of 4-6000 now counting from 10,000-256,000. It will count steps while on the charger, while I'm sitting not moving. I have restarted, disconnected and reconnected on non dominant hand, hight is correct. Any other suggestions? 

 

 

Moderator edit: format

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‎08-08-2019 11:51 - edited ‎08-08-2019 11:52

‎08-08-2019 11:51 - edited ‎08-08-2019 11:52

Hi, welcome to the Fitbit Community forums @Sam27358. Sorry for the late reply.

 

Thank you for all the details provided and confirming that you already tried to restart and changing the dominant hand setting. I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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