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Fitbit Blaze pin snapped

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‎01-19-2017 08:28

‎01-19-2017 08:28

The little arm / post which allows you to retract the pin from the bezel has snapped meaning the frame is now stuck to its current wristband.

 

Anyone else had this issue?

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Accepted Solutions

‎01-20-2017 06:17

In response to AlejandraFitbit

‎01-20-2017 06:17

Wh3n you do need to remove tye band, take a pen knife or other sharp knife, there are videos on YouTube showing this. Placing the edge between the band and the housing will allow you to release the pin. Ive been doing this method for the last 50+ years.

You might also be able to release it by putting something in the hole the pin came out of.

Also most jewelry stores have a special tool and it will take the 10 seconds to release the band.

View best answer in original post

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5 REPLIES 5

‎01-19-2017 16:01

‎01-19-2017 16:01

No sure have not. I would Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎01-20-2017 04:46

‎01-20-2017 04:46

It's great to see you here @RyM and @WendyB thanks for stopping by.

 

As recommended by our friend here, please get in touch with our support team. For a faster response you can contact them via phone or chat.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎01-20-2017 06:17

In response to AlejandraFitbit

‎01-20-2017 06:17

Wh3n you do need to remove tye band, take a pen knife or other sharp knife, there are videos on YouTube showing this. Placing the edge between the band and the housing will allow you to release the pin. Ive been doing this method for the last 50+ years.

You might also be able to release it by putting something in the hole the pin came out of.

Also most jewelry stores have a special tool and it will take the 10 seconds to release the band.

Best Answer

‎01-20-2017 11:26

In response to Rich_Laue

‎01-20-2017 11:26

Thanks, managed to slip a depth gauge in the gap and slip it open.

 

quite difficult and if you have a leather strap as it may damage it. I'd also reccomend contacting support first - just in case 

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‎01-20-2017 14:48

‎01-20-2017 14:48

Happens all the time with watch pins. Like @Rich_Laue suggested, use a knife or take it to any jewelry store that replaces watch straps. They'll have a tool that can get that pin out.

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