Fitbit Blaze replacement delivery

[marshlands]

I have a Fitbt  Blaze that was over heating to the extent that it burnt my arm.  I chatted with fit bit telling them what was happening and was pleased that they were going to replace it immediately.  I was told that for my safety I should return it immediately. I was promised that as soon as they received my defective blaze there would be no delays and a new one would be sent right away.    A return label was emailed  to me the following day.  I sent the  parcel off on a Friday Oct 19  I checked the tracking # to see when the parcel was received at their warehouse.  It was signed by someone in their  warehouse  Tuesday Oct 23 so I was expecting to have my new one by Oct 29th at the latest. I emailed on Oct 30 and we told that they checked the status and they have received my parcel but still needed to be verified.  I received an email today stating that they had received my Blaze and it would be 7-14 business days before my new one will be replaced.  I am not very happy that it will be over a month in total before I get my replacement.  Has anyone else had this issue

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @marshlands. Welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear about the issue you had with your Fitbit Blaze and also about the delay in getting your replacement.

I was able to check with our Support Team, and it seems that the've already replied back to your email and they stated that you should be receiving your replacement soon. Please, let me know if you still need more help with this or if there is any delay and I'll be happy to take a look for you.

Anything else, I'm here to help!

[vonnie003]

Hello,

my Fitbit blaze is burning my wrist?  I now have a scare?  How can I get a replacement? Who do I call.  It burns.  I can show you the burn marks