I just wanted to relay my story with the Fitbit Blaze I got for my wife. She used it for about a month or two and didn't like it so it sat dormant for about six months. My daughter decided to try it out and has liked it but started to have a few problems with it syncing and then told me the screen cracked. We called customer service and expected some assistance with resolving this issue. I understood that the watch was over a year old but hoped it could either be sent in for refurbishing or they could replace it. I have read too many stories of this happening to people with the blaze that I thought the company would stand behind their product. I have a charge hr and it had a battery issue they covered because it was faulty. I, like others, was offered a 25% discount on a new blaze. Are you kidding me. I spent $200 on a product that was in service for less than a year and the screen cracked and you want us to buy another one. What does a Blaze cost Fitbit, $5 to Mass produce? Even if it cost you $50, the negative press can't be worth it. I am a physician and recommend patients use a tracking device to track activity. I can't with good faith recommend your product. This is not the way to ensure brand loyalty. We will look for a new watch made by Apple. More importantly is that my daughter, who is in college, does not want a Fitbit now. Social media is where she lives and I don't even think this company considers what their actions do to their brand recognition. Their new watch, $300, no way you will get our money.
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