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Fitbit Blaze screen not turning on

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‎04-09-2018 11:21 - last edited on ‎04-10-2018 06:45 by Moderator Alum

‎04-09-2018 11:21 - last edited on ‎04-10-2018 06:45 by Moderator Alum

Hi, I've had my blaze for around two years, but a month ago the screen went black, but the heart monitor was flashing, I tried resetting (left button and bottom right button), it worked, but it did it again, so I tried resetting it again but this time it didn't work, I tried it a few more times and nothing, so I don't know what to do. 

Please help I love using my Fitbit 

 

Moderator edit: Clarified subject

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‎04-10-2018 06:44

‎04-10-2018 06:44

Hi there @Gingyninjy. Welcome to the Fitbit Community Forums! 😄

 

I'm sorry to hear that the display on your tracker is not responding at all 😕 I totally understand where you're coming from as I also love my Blaze and would feel lost without it!

 

Restarting your tracker was a great thing to do but since it's no longer working, I've gone ahead and escalated your case to our Support Team. They will be taking a deeper look and they will help getting you back on track as soon as possible based on the options they have for you.

 

Keep an eye on your inbox for further instructions and anything else you may need, I'm here to help!

Ferdin | Community Moderator, Fitbit

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‎04-10-2018 07:53

In response to FerdinandFitbit

‎04-10-2018 07:53

Hello, I have been having the same issue.  At first it started out that the Fit Bit logo was stuck on my screen.  I restarted it but then two nights ago my Blaze shut off.  I thought it was the battery and I left my charger at work so I had to wait until the next day to charge it.  Once the battery was charged and I removed the Blaze from my charger the screen stayed black.  I tried to restart it but all it will do is pulse a couple of times.    I love love love my Blaze and I am completely lost without it.  Please help!

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