Fitbit Blaze screen not turning on

[Ando84]

My Fitbit Blaze has had a blank screen for the last few days. I have tried to restart it as it recommends on other forums I have read, by pressing the single left button and bottom right buttons. After 10 seconds I feel the Blaze vibrate, but the logo doesn't show up on the screen. I have cleaned the charge points as well so that charging isn't a problem and this has been backed up with the fact that my Blaze is still syncing with my phone and it is saying that the Blaze is fully charged. From the research I have done with this particular problem I feel that I have now run out of ideas. Any help to a solution would be really appreciated, as I miss not being able to use my Blaze.

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hey there @Ando84! Great to see you in the Fitbit Community Forums! 🙂

I'm very sorry to hear you're having problems with the display on your Blaze not responding and thanks a lot for what you've tried to get it to work!

Since restarting it didn't help, I have gone ahead and escalated your case to the Support Team for them to take a deeper look and help you out with this. Please just keep an eye on your inbox for more instructions and if you need anything else, I'm always around!

[Yorin]

Hi,

I have same issue and try reset many times. But the screen is still Blank till now 😞

Is this factory defect on fitbit blaze as I find so many poeple facing the same issue on the LCD?

Rgds,

Yorin

[FerdinandFitbit]

Welcome to the Forums @Yorin!

I'm sorry you're also having problems with this 😕

I've also gone ahead and escalated your case to the Support Team who will be happy to help you out. Keep an eye on your email as well for more instructions and let me know if you need anything else!

[Ando84]

Thanks for your reply @FerdinandFitbit I will keep an eye on my inbox for more updates with my problem.

[Flipflopspoptop]

Also having same problem. Display is black and I tried to restart..and nothing. The dashboard shows battery is full and still syncing, but there is nothing on the display of my blaze.

please help! thanks!

[Ivan56]

Hi @FerdinandFitbit I’m having the same problem as @Ando84. I’ve try to reset my blaze a few times. I’ve tried charging my blaze from different chargers and that didn’t help either. 

[Ando84]

Hi,

It turned out that when I left my fitbit Blaze for dead, having tried
everything which did seem to reset as instructed but still no screen
function. My fitbit Blaze suddenly came back to life a week later when I
put it on charge as a last resort before I was going to ask for a
replacement. There must have been something going on in the background of
the Blaze, but only the fitbit gods know what!!!

Kind regards

@Ando84

[davenport_r]

The same thing happened to me.  First the screen started blinking like a bad fluorescent light, faded, then went blank.  Numerous attempts to restart made no difference.  Oddly, though the screen was blank, the Blaze continued to track my steps and sleep and sync with my computer.   Suddenly, for no apparent reason, a week later the screen started the faintly reappear and finally come back to full brightness.  It's been back to normal for the past three days - no explanation.

[FerdinandFitbit]

Hi there guys, good to see you in the Forums! 🙂

@Flipflopspoptop @Ivan56, I'm sorry about that. I've gone ahead and escalated your cases to the Support Team for them to help you out with this. Kpeep an eye on your inbox for more instructions and if you need anything else, I'm here to help!

@Ando84 @davenport_r, huh... that's strange, but I'm glad to hear that your trackers are working as they should now! If you need anything else, let me know!

[kathyp62]

My Blaze did exactly the same thing last week but so far it has not come back to live.  Any suggestions?

[FerdinandFitbit]

Hi there @kathyp62. Welcome to the Forums and I'm sorry to hear that you're having these issues with your Blaze too 😕

I'd like to know what have you tried so far. The first thing that I would recommend is to give it a quick restart. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

I would also like to know if despite of the display not responding, it syncs. If the restart doesn't bring it back on, try putting it to charge and see if this makes any difference. Please let me know how it goes and I'll be happy to see what we can do from there.

[kathyp62]

Hi. I have tried to restart it several times holding the buttons as
instructed for longer than the recommended time. It is not syncing. It the
APP just keeps searching. However, when the face first started to fade in
and out it still was syncing. However, the green stopped working about
that time.

[davenport_r]

kathyp62, likewise, the green stopped working, so it wasn't tracking my pulse.  Initially, my computer couldn't find it to sync, but a couple days later it did and recorded my steps for the day and hours of sleep - still no pulse data and no detail on sleep.  I put it in the charging cradle while it synced, to ensure it didn't run down.  Then, after about the 7th day it suddenly started to show up very faintly and gradually more normally.  I was able then to go into the Settings and turn the heart monitor back on.  Since then it's been working - I think for about a week now.  I have NO explanation......

[heatherraye]

I am having the same problem. At first my Blaze said an error message regarding the clock face. I deleted it from my phone through the app with the intention of reloading it, now it won't turn back on at all. I thought maybe the battery was dead. I put it on the charger to fully charge before attempting to troubleshoot but the screen never came back on and the Fitbit itself got very warm to the touch. I have tried the recommended restart but my Blaze does not respond at all. I tried to live chat via the support page but it isn't working right now and unfortunately, because I am at work, I cannot call customer support yet.

[kathyp62]

My Blaze also got warm to tough after I tried to charge it. 

[heatherraye]

@FerdinandFitbit Do you have any other suggestions?

[Norway14]

I'm having the same issue. My blaze worked fine this morning for tracking my workout and around lunch time I noticed the display was no longer working. If this is broken, this will be my third blaze I will need to have replaced. Might have to move on to another fitness tracker

[davenport_r]

Here's the update on my adventures - 

Yesterday my Blaze went dark again!  After restarting several times in a row, the screen stayed lit long enough for me to go the "Settings".  I changed the "Brightness" from "Auto" to "Normal" (Goldilocks: "'Bright' is too bright, 'Dim' is too dim, 'Normal' is just right.").  Since then, it seems to be working fine.  Again, no explanation, but maybe this will help others.

[Dsve]

Fitbit needs someone to take them to court. This product is unacceptable. After one year the screens stop working, after their warranty runs out. This is borderline a million dollar scam. 

Mine has gone dark and turns on only when at full charge, when removing the fitbit from the charger it goes dark again. It's still working as the green heart rate is going and it syncs. It is very obviously faulty parts as fitbit has removed the blaze from its website as one of its products. 

You should be ashamed fitbit this is my third tracker and I am now doing everything in my power to make people avoid fitbit and understand how bad this company really is.