Fitbit Blaze stopped recording floors

[Jamas01]

My Fitbit Blaze worked fine for the first couple of months.  Suddenly one day, it stopped recording floors climbed.  Every day now reads 0 for floors climbed.  Everything else still seems to be working.  So far, I made sure I had the latest firmware (8.200.3), I reset the device several times, made sure the back was clean and nothing was obstructing the altimer sensor, made sure the device was not on too tight.  Nothing seems to work.  I can't get it to register a single floor anymore.  Anything else I can try?  Could the altimeter be defective?

[SunsetRunner · Accepted solution]

Wonderful troubleshooting @Jamas01

Since restarting doesn't do the magic..

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[AngelaMa]

Hello @Jamas01 welcome to the Fitbit Community!  Fitbit trackers count floors by using an altimeter sensor that can detect when you're going up or down in elevation. Your tracker registers one floor when you climb about ten feet at one time. I would  like to ask if you tried the restart process advised by @SunsetRunner?  If you did and your tracker is not counting floors my advise is to contact our support team for assistance.  

Keep me posted! 🙂 

[Jamas01 · Accepted solution]

I contacted tech support.  They sent me a new device and all is working again.

[SunsetRunner]

Fab @Jamas01

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipies and much more.

[AngelaMa]

@Jamas01 that's great to know!  @SunsetRunner thanks for your amazing cooperation! 🙂 

Happy stepping! 🙂